AT&T Store — Local services in Seguin

Once again the AT&T store of Seguin has failed us. Went to AT&T to transfer a number from an existing plan to a new FirstNet plan. Mike Stoner created the plan and stated it was indeed a FirstNet plan. Even mentioned the benefits and difference not between FirstNet compared to a traditional wireless plan. Sounds great right? No. I leave the store and notice later that the plan is NOT a FirstNet plan. Even before exiting the store i verified with Mike that it was indeed a FirstNet plan. Jokes on me. Went back to the joker store and Mike was not there. Convenient. The same manager was there from the previous day and told me they didn’t put me on a FirstNet plan because i didn’t qualify. I only qualified for the first responder discount. I’m sorry, What?! She then continued to argue with me about qualifications that were clearly stated on the FirstNet qualifications page. I even got accepted after filling out the application. So i left and went to the Corporate Store in New Braunfels and they transferred everything without hesitation or issue. AT&T Seguin should just lock the doors permanently. If you’re an AT&T customer and live in Seguin, GO TO NEW BRAUNFELS...

When my wife and I entered the store the staff was busy helping other customers. Immediately the gentleman on the crutches asked us if we needed help and then his trainer, joined us all around the iPhone 11 display. They understood I needed a new phone and were even helpful with helping me log into my old iCloud account. I wish I could had gotten their names but this was by far the best display of customer service that I’ve had anywhere, in quite sometime. The entire staff should be commended as well, for willing to help customers continue on with their daily affairs when it comes to phones and what not, all while putting their own safety and health on the line and showing why not only this store, but AT&T as a company, is our top choice for all our personal device needs. Thank you all for your dedication and tireless effort, to place other people’s lives’, before their own... Yes it’s their job, but just like me I had a choice to choose a wireless service and they had a choice to go to work or not, and they chose to display their own selfless act by showing up and...

Came in for iPhone upgrade. Carlos assisted me, assessed the phone at the normal trade in value of $700 for iPhone12 pro max (no cracks or breakage)so I upgraded to the iPhone 15promax. The stores internet wasn’t working so they had me take the old phone home to transfer the contents and I had 30days to return the old phone for the trade in. I went to the store within 30 days and they re-evaluated the phone and said only $350 for the trade. They tried to bait and switch me!!! Anthony and the lady there said the little scratches on my phone seemed deep (my the screen was not cracked) it’s in the same condition that Carlos had evaluated, I only needed to transfer my contents over its not like I was still using the old phone. I started to warn the other customers what was happening and Anthony was quick to try to hush me by trying to kick me out of the store. He has me wait around and helped another customer then came back to me and said he would override the situation and give me the original agreed amount. Yall be careful and don’t do business with this...