True Texas BBQ — Restaurant in Seguin

A Side of Attitude with My Brisket, Please 🙄🍖

I was visiting my parents in Seguin when I remembered their H-E-B had a True Texas BBQ inside. A little late in the evening (but not crazy late—they close at 9:00), I decided to place a pickup order. I tried Favor first, but it kept insisting I wanted delivery (I didn’t). After 15 minutes of being digitally gaslit by an app, I gave up and switched to DoorDash.

It was around 7:30 p.m. when I placed the order, and just because I know how it can be toward the end of a shift, I even tipped—nearly $10! This detail is important later, so tuck that away for now. I got a confirmation email at 7:46 p.m. My son and I drove over and arrived shortly after 8. Since the order said it would be ready at 8:18, we picked up some produce first. After that, we headed over to the BBQ section. And that’s when the comedy show started—except no one was laughing.

A young female employee tried to hand me a bag, then realized it was meant for someone behind me. When I gave her my name, she looked lost, so I showed her my order on my phone. She asked, “Did you use a third-party app?” I said yes—DoorDash—and she let out a slight sigh (ah yes, the universal signal for “this is about to go sideways”).

She asked a young male coworker to check for the order. He rolled his eyes with such force I’m surprised his vision wasn’t permanently altered. When I asked if they got the order, he was already mid-grumble, clearly annoyed with my mere presence. He muttered a reluctant “YES” and stomped off like I’d just insulted his playlist. Meanwhile, the female employee was hustling to get the order going, and I told her not to rush because we still had things to grab. She didn’t hear me, so I repeated it—and that’s when Mr. Attitude hit me with a sarcastic “Yeah, we know,” accompanied by a glare that could burn brisket.

By this point, I was emotionally done. We left to get the rest of our shopping done and came back around 8:30. We passed Mr. Friendly again, who definitely saw us, but we were treated to another solid 5 minutes of being ignored. Finally, Rachel showed up like a ray of sunshine, greeted us warmly, and actually apologized. (Rachel, you’re the MVP here.)

Now, about that tip… If it's being split among staff, I sincerely hope the guy with the eye roll and the attitude gets exactly zero of it. If anything, he should be tipped a coupon for a Customer Service 101 class.

The Food Rundown (from worst to best, because I believe in ending on a high note):

Brisket Birria Ramen Cup – I should’ve known from the description, but alas, I got bamboozled. It’s literally a store-bought ramen cup with about 1/3 cup of brisket swimming in a sea of cilantro. So much cilantro. Like, someone said “garnish” and the chef heard “baptism.” I actually strained the broth because I couldn’t believe what I was tasting (or paying for).

Loaded Cornbread-Brisket – Normally great at my local spot, but this one was… meh. Nothing to write home about. Just kind of there.

Brisket (by the pound) – Now this was redemption. Absolutely phenomenal. Flavorful, tender, perfectly smoked. Almost made me forget the ramen disaster… almost.

Final Verdict: I’ll absolutely continue eating True Texas BBQ—just not at this location. And definitely not when I need to mentally prepare for teenage angst served with a side of dry brisket sarcasm. I really hope younger workers start getting the training (and consequences) needed to deliver even the most basic level of customer service. Until then, I’ll stick with locations that treat customers like...

If the H-E-B True Texas Barbecue was as warm as the service they claim to provide, I might have actually enjoyed my visit.

While waiting in line, I noticed an elderly woman struggling to find where her receipt was. Instead of offering to help, the cashier (Nevaeh) at the station just rudely said, “It’s at the bottom.” When she didn’t make an effort to clarify or assist further, I stepped in and showed the woman where to find it myself.

Then, when it was our turn to order, Nevaeh’s attitude was just as off-putting. My father tried ordering the “El Jefe” sandwich, which was clearly listed on the board above, in Spanish. Rather than taking down the order, she just stared at us. I stepped forward and asked for the sandwich in English, and only then did she begin taking our order. I wouldn’t have minded if she genuinely didn’t understand Spanish, but later, my mom made a light joke in Spanish about forgetting to order drinks, and Nevaeh laughed, clearly understanding her. That left me confused, and honestly disappointed, because if she understood Spanish, why ignore my father?

I made a note of her name to share my experience, but when I looked at the bottom of the receipt, it listed someone else. That shouldn’t happen, because if someone hadn’t caught her name tag, their complaint could’ve been directed at the wrong person entirely.

Then, when we got our order, it was wrong, we had asked for sliced brisket, not chopped. But after overhearing Neveah and another partner complain about customers, saying things like “They know how to use a kiosk,” I chose not to speak up. Hearing that in front of customers was disturbing. If that’s what they say out loud, I can only imagine what’s said behind closed doors.

It’s genuinely baffling how someone like Nevaeh ended up in a customer-facing position. Her complete lack of human decency, empathy, and professionalism is not just disappointing, it’s offensive. It speaks volumes about the kind of standards H-E-B leadership is willing to overlook. When your employees mock customers, ignore them, and carry themselves with open hostility, that’s not just a bad day, that’s a failure in training, hiring, and accountability from the top down. It’s a disgrace to the H-E-B name. Your leadership needs to take a hard look at who they’re putting on the front lines of your...

The stars are for the people at the counter and the one man who was also working the kitchen......they were so great.....but the food...oh man, we were disappointed AGAIN that they were out of ribs....we don't plan ahead and mark our calendars.... we just show up and want to place an order..... usually between 4 to 6pm.... and they are always out of ribs.... and on Saturdays sometimes no ribs before 1 or 2pm... sold out they say..... I'm sad to say that it's our last visit..... The cornbread thing we got was a jalapeno cornbread.... It looked over cooked with brown spots... I'm so sorry no photos I totally forgot to take any... not thinking about the survey I'd just get......but it was awful... It was like a soggy corn "sponge cake".......my BFs brisket plate had one piece of lean brisket.. One piece.....I got a two meat plate cuz i wanted one to be ribs so i got sausage instead....but i had two slices of brisket and 1 sliced up sausage....i gave him one and a half of my brisket....i guess i should've checked before leaving.... But shouldn't have to ya know?!? My Mac n cheese side dish was barely warm with clumpy cheese in the middle.... Used to be creamy...Hanging head sad.....sad.....sad..... Used to be a fav spot..... R.I.P. ribs.......