No1 Chinese Restaurant

My wife and I joined our daughter, son in law and two grandchildren for a weekend at an upscale, Sevierville resort in celebration of our granddaughters’ birthdays. We decided on No. 1 Sevierville for dinner this evening, and placed our order through Doordash. We expected the typical quick service , Chinese food takeout experience, and it’s fortuitous that those expectations weren’t set terribly high. The food arrived in reasonably prompt fashion, and my son in law took delivery in the resort foyer, then brought the package to our table. The bag was stapled, so we opened it up and began placing the food on the table. There were seven entrees ordered, with various side items, but as we placed it on the table, we realized we were missing the Chicken Lo Mein my daughter ordered. She contacted the Door Dash delivery person who advised her to contact the restaurant. When she called, the person at the restaurant immediately became defensive and suggested that my daughter was lying and trying to cheat them out of free food. She remained calm but I could see she was upset. We could clearly hear the restaurant employee argue with her, and state that she had stapled the bag closed, but opened it three times to make sure everything was there. NOW- I have to ask: If the restaurant employee was so certain that the order was 100% accurate, why then did she open the bag to count the order three times? The order was placed at 7:32PM on February 26, 2021, and being a Friday evening, there is a likelihood that things were extremely busy. Things happen. But there was no hint of concern from the restaurant. We spent about $99 after tax, delivery fee, and a tip. We aren’t affluent by any stretch of the imagination, but fortunately, money isn’t an issue for us, as we save diligently to prepare for our family trips. This wasn’t about spending an hour trying to beat them out of a $9.49 menu item. We all felt rude for beginning to eat while our daughter tried to resolve the issue with the missing food. Ultimately, we all shared and everyone had plenty to eat. The food Itself was rather unremarkable. Edible, and pretty much the same stuff you find anywhere else, as there are thousands of Chinese food restaurants called “Number 1” or something similar. It’s all the same stuff. We recommend that you try any other Chinese restaurant over this one. The management must realize that there are far too many choices for customers elsewhere for them to have to settle for the third-rate experience we feel that they are certain to receive here; that THIS “No. 1” location must provide superior food and service to compete successfully in an area already well-served with a multitude of options far superior to this one. We recommend anything other than this and the indifferent service and mediocre fare you’re doomed to receive here. Of course this is just my opinion.