No1 Chinese Restaurant — Restaurant in Sevierville

My wife and I joined our daughter, son in law and two grandchildren for a weekend at an upscale, Sevierville resort in celebration of our granddaughters’ birthdays. We decided on No. 1 Sevierville for dinner this evening, and placed our order through Doordash. We expected the typical quick service , Chinese food takeout experience, and it’s fortuitous that those expectations weren’t set terribly high. The food arrived in reasonably prompt fashion, and my son in law took delivery in the resort foyer, then brought the package to our table. The bag was stapled, so we opened it up and began placing the food on the table. There were seven entrees ordered, with various side items, but as we placed it on the table, we realized we were missing the Chicken Lo Mein my daughter ordered. She contacted the Door Dash delivery person who advised her to contact the restaurant. When she called, the person at the restaurant immediately became defensive and suggested that my daughter was lying and trying to cheat them out of free food. She remained calm but I could see she was upset. We could clearly hear the restaurant employee argue with her, and state that she had stapled the bag closed, but opened it three times to make sure everything was there. NOW- I have to ask: If the restaurant employee was so certain that the order was 100% accurate, why then did she open the bag to count the order three times? The order was placed at 7:32PM on February 26, 2021, and being a Friday evening, there is a likelihood that things were extremely busy. Things happen. But there was no hint of concern from the restaurant. We spent about $99 after tax, delivery fee, and a tip. We aren’t affluent by any stretch of the imagination, but fortunately, money isn’t an issue for us, as we save diligently to prepare for our family trips. This wasn’t about spending an hour trying to beat them out of a $9.49 menu item. We all felt rude for beginning to eat while our daughter tried to resolve the issue with the missing food. Ultimately, we all shared and everyone had plenty to eat. The food Itself was rather unremarkable. Edible, and pretty much the same stuff you find anywhere else, as there are thousands of Chinese food restaurants called “Number 1” or something similar. It’s all the same stuff. We recommend that you try any other Chinese restaurant over this one. The management must realize that there are far too many choices for customers elsewhere for them to have to settle for the third-rate experience we feel that they are certain to receive here; that THIS “No. 1” location must provide superior food and service to compete successfully in an area already well-served with a multitude of options far superior to this one. We recommend anything other than this and the indifferent service and mediocre fare you’re doomed to receive here. Of course this is...

Everything I got from the hot bar was cold except the white rice in the cooker and the egg drop soup. When we complained to one of the owners , we were given an excuse that hot food was currently being made. This does not explain why the food on the bar was at a temperature that could cause food poisoning. However, my husband decided to go ahead and eat the food he had on his plate and we were told mine would not be charged as I wasn't going to eat at that point. We got the bill and my drink was still on there. When we went to pay we questioned the same owner about the drink charge and even said we would willingly pay for my husband's food and drink. We were told not to bother paying for his if we weren't going to pay for my untouched drink as well. The owner then asked us to never come back. I have never, at this restaurant, experienced this type of poor service or the food being sub-par in any way. It saddens me that over one complaint and a drink charge, the restaurant would rather miss the opportunity to serve...

My husband went in there with our kids today and the man ringing everyone up after their meal called my husband a liar and told him our 8 year old daughter wasn't 8 and charged us full price. Our daughter even tried to tell him she was 8. Yes she is tall but she's in 2nd grade and dad is tall as well. We go there often so they know us which is what strikes me as odd. I do NOT appreciate people calling my loved ones a liar. If you're that hard up for money you'll charge an 8 year old full price maybe its time to reevaluate your menu, the quality of the food, and adjust to meet your financial needs. The food isn't good enough to warrant me wanting to lie just to get a discount. Seriously?! It's now not about a small discount it's about being called a liar and having my child called a liar. We will not be back! Yes I know we mean nothing in the grand scheme of things and our money will be replaced by someone else's but it's poor management and customer service to look at a kid and say...