Waffle House

3/28/21. I am not a person that usually leaves bad reviews as I simply just don’t like doing so but I feel as though this one needs to be said. My fiancé’s family and I stopped at this location for lunch after our long drive in for our annual vacation in Gatlinburg. Our experience was anything but pleasurable. We had a group of 12 people, and we were seated almost immediately. Mind you, they were NOT busy at all. We were the only people in the building except for maybe like 3-4 more people. Anyways, we waited 30+ minutes for our food and half of it was wrong or cold. One order was never even delivered, and when finally attempted to be brought to the table, we were told they were out of gravy, so they tried to bring a dry single biscuit. This was after 10 people in our party had had enough and left the building. I’d like to point out that there were I believe only 2 servers which is pretty typical for a Waffle House but one of them was a new employee and the other one (her name was Kris) was running circles trying to get stuff done and not to mention her constantly apologizing for the inconvenience. Our problem was with the manager on duty. We watched her stand and watch her employees struggle and not do a thing to help them until AFTER we had said something. As we were checking out we tried to express our frustration with the manager and she was extremely rude. The manager was not doing her job while her employees are busting their butts. Kris (the server running in circles) was nothing but amazing. It’s pretty sad when an employee is running the show better than the actual manager is.