Cracker Barrel Old Country Store

We went here for lunch today, normally when we come we are in & out with our food today was not the case. Honestly, we got in the restaurant it was Not busy at all! We got sat & ordered our food in less than 5 min, the server was super sweet & helpful with questions we had. But we sat for about 40 min waiting on breakfast food. I’m talking eggs, hasbrowns, bacon, etc. Things that do not take long to make at all, or from my experience working in the food industry, items that were made that morning & not freshly made to order. I ordered an egg over easy on my plate, the plate was brought out & was absolutely burning hot, which in my experience means it has been sitting in the window for quite sometime. There was 2 of us at the table for our lunch break from work. That is just crazy to us that we had to wait that long for our food while the restaurant was not busy at all. Spoke with a manager and the manager, Jeremy, was very rude. Stated we could stay & he would remake our dishes or we could leave as is. At that point the food is terrible my over easy eggs had turned into medium well eggs from the window by the time it made it to the table & honestly we were not able to stay any longer to wait for remade food. We informed Jeremy that we were on lunch break & couldn’t wait any longer for food to be remade, did he offer a discount because our food was absolute trash? No, he indirectly said ‘Too bad, stay for a remake or leave’ No offering a discount because we just sat & waited for about 40 min for premade food to come out, could we risk another 40 min on a 30 min lunch break? No. especially when cracker barrel is known for their speedy service. He kept saying he wanted to make sure we left happy, but I’ll be honest we left upset and still hungry without time to stop anywhere else! Sad we had to walk out with empty stomachs. We come here often, but will definitely choose a new location due to this being the 3rd bad experience in a row at this location. Do Better.