Wingstop — Restaurant in Shakopee

I had a terrible experience at Wingstop today. I placed my order at 4:45 PM and was told it would be ready in about 20 minutes. We arrived around 5:10 PM, expecting to pick it up on time. The place was jam-packed, and it was obvious that many customers were frustrated, they had been waiting nearly an hour.

Still hopeful, my husband went inside to wait for our food. Unfortunately, they were extremely behind, and we didn’t receive our order until 6:10 PM over an hour late.

When we got home, we realized they forgot to include our wings. My husband called the store. The first person who answered listened briefly and then hung up. He called again, and another employee answered. When my husband explained the situation, the employee told him we’d have to come back to get the missing food. We said that wasn’t possible and asked for a credit or some resolution. Instead of helping, the employee told my husband to “call the manager” because it wasn’t his fault. When my husband asked to speak to the manager directly, the employee refused and said we’d need to contact customer service, which would take seven days to resolve anything.

Not once did the employee apologize for the delay or for messing up our order. He was extremely rude and dismissive.

This was honestly one of the worst customer service experiences we’ve had. I highly suggest saving yourself the frustration and avoiding...

Family wanted to try this place out since BDubs is kind of a bit away to drive to and get back home with warm food.

Order was made on time and the workers were friendly and polite. The place is a small hole in the wall joint, so try to just show up when your food is supposed to be ready so you're not trying to cram your way into the small area if the place is busy and you're stuck waiting.

The food was okay. The sauce was a bit lacking in terms of flavor and heat. First sauce we tried the "Mango Habanero" (second spiciest on the list) and it wasn't spicy. BDubs has a much better mango habanero in terms of spice and flavor. Second sauce was the "Original Hot". Kids said it was okay, it reminded them of the run of the mill boneless wings you can get at AppleBee's. Third sauce was "Spicy Korean Q". It was a slightly spicy BBQ sauce and that was about it. I can't say I was impressed by this flavor.

Fries were very limp and soggy. I had to throw them in the air fryer at home at 375 for 10 minutes to crisp them up. If anyone has had fries from Stake Escape, that's what they reminded me of, except these ones were really limp and soggy. They taste good, just the presentation of them was poor.

Overall, food was okay and the service was great. Not sure if I'd go there again for any reason other than it is very...

This place is honestly ridiculous and their management/employees are a joke. Ordered online and waited over an hour for my food when the site and email says 21 minutes. The lobby was packed with people shoulder to shoulder because they don’t give out an order unless you get their attention and ask what’s going on. Then you watch three employees fumble around working but not working; touching food without gloves/not washing hands or leaning/sitting on the counter they prepare the food on the whole time while you’ve been sitting for 45+ mins. Then for the food to be cold and not even seasoned like what are they even doing here??? Please choose any other Wingstop...