Caribou Coffee — Restaurant in Shakopee

Went through the drive thru for an Energy Drink this afternoon. Noticed one of the servers was running orders out to cars in the drive thru in addition to the window service. Not sure if there was some type of goal to meet or competition taking place but I had never seen this practice before. When I placed my order, I asked for “Sparkling” but when I drove off I realized my drink was definitely not sparkling. I returned through the drive thru but was told it was made with Sparkling. I repeated that my drink was “flat” no bubbles and when she checked further, she said I was correct, their sparkling was apparently out and they had not noticed. She asked if I would like something else which was great but not what I had come for so I replied “no” expecting she’d offer a refund or at the very least a coupon for a future visit but she did neither. Perhaps servers could slow down and be more observant as they prepare the orders. Rather than rush to get orders out. I would rather wait a few extra minutes to get...

Caribou Coffee is great. This Caribou Coffee off Heather Street in Shakopee is horrible. Specifically the employees. Why do I have to get a sigh and an eye roll when YOU make a mistake and forget a coffee off my order? Then go back and whisper to the other employee about it right in front of me. Do you expect me to just pay for a coffee you don't give me because it's too much trouble for you to fix it? Why is it that the Caribou by Target has friendly employees who have great attitudes, and if they make a mistake, they apologize and fix it without any issues? Is it something in the air in the Heather St location? Something in the water? Don't get it twisted - these are not Gen Z high schoolers - these are grown adults. If I didn't say anything, no one would know, and y'all would keep doing what you're doing. Hopefully this will help management root out the garbage employees. Go work at Taco Bell if you wanna be a garbage employee. At least you'll meet...

I only gave Caribou three stars for the pricing their coffee is overly expensive and sometimes it doesn't taste as great as you'd expect, I always ask for a new drink if it isn't tasting well and they're happy to oblige they'd rather give you a new copy then refund you. I like Caribou, but I prefer Starbucks turbo has excellent coffee. Starbucks has much better coffee. This location was clean and the employees were very friendly and fast at making drinks however One customer one Arista couldn't remember how to make a berry easy drink. The prices are just the same as every other Caribou which is way too expensive you visit any caribou and they are pretty much all the same. They have a Rewards Card you earn extra coffee or free drink or free upgrade for buying they're hot and cold coffee drinks regularly. If once youve been 2 one Caribou you've...