The UPS Store — Local services in Shakopee

Went there today (UPS STORE SHAKOPEE) with some Amazon returns. Taylor was extremely rude and had a huge attitude with me, for reasons unkown to me. I went in there smiling and tried to greet the employees, but there was ZERO response! You could tell that she hated her job. She was angry as can be. On one of my returns, I made an honest mistake and didn't realize that I was supposed to package it myself. Taylor said "maybe you should read the directions". I then asked if the other item that was already scanned was supposed to be packaged (it was in It's original retail box). Taylor pointed at it and said in an extremely condescending voice "look at it, it's already in a box". She was dressed in a giant pair of dirty baggy sweatpants and a sweatshirt. She was wearing a mask for some reason, which was probably a blessing as to not show her facial expressions. The other two employees were dressed nicely in uniforms with name tags. When I asked what here name was and pointed out that i didn't appreciate how she treated me and her attitude towards me and HER JOB(!!!), she again, in a very condescending way, actually spelled out her name for me hahaha! Apparently she had judged me and decided that I can neither read OR spell. So I left flustered and frustrated with my other Amazon returns. Once in my truck, I realized that my other returns were supposed to be packaged by them! So I guess I get to deal with my new friend again tomorrow, but hopefully not. If this was my franchise, considering the terrible reviews it already has, I would let her go immediately. In fact, perhaps this franchise could use new ownership? I really hope life gets better for you Taylor! Fortunately, one disgruntled, frumpy employee wearing giant dirty sweatpants and a huge bad attitude is not going to ruin...

In June 2018, I contacted Mediacom to return some cable boxes. They told me I could go to any UPS Store and have them returned. I went to this store and handed over the equipment. I received a receipt and thought all was good. Three weeks later, I get a call from Mediacom wanting to bill me for $2,000 in missing equipment.

I took my receipt into the store Manager who was the guy who did the transaction. He remembered me and said "MediaCom got the package". I asked him to print me a Shipment receipt and he said he couldn't because the system clears all transactions every night. He was rude about it which didnt help the matters. How can you track a package if the system clears itself everynight? Or how can you confirm billing? This is totally not true.

I contacted him again because UPS shows the Tracking Number created in the system but never show it was avaialable for pick-up. Now feeling like this guy purposly ripped me off, I went back to the store. He tells me that he cant do anything about it because "We arent a true UPS shipping facility"! "You need to take this up woth MediaCom.

The name UPS Store is clearly marked on the receipt and on the building. He is so lazy that he refuses to help at all. I filed a complaint with UPS Corporate since MediaCom is still trying to charge me for $2,000 in lost equipment. UPS Corporate has stored videos of the drivers picking up packages and scanning them. We will soon see who is a fault.

DO NOT DO BUSINESS WITH THIS UPS STORE. THIS MANAGER IS RUDE AND IS UNTRUSTWORTHY. MediaComm should not make recommendations to drop equipment off at...

I stopped in on November 10th 2018 to drop off a package I wanted shipped to my best friend currently deployed to Afghanistan. The UPS clerk told me that UPS wouldn't ship to Afghanistan but that I could ship Priority mail through USPS and they would pick it up from that location. I was given a tracking number and sent on my way.

November 16th I decided to track the package to see when it would get to my friend, USPS website said the label had been created but that USPS was still awaiting my package. So I call this location and the girl who answers the phone very rudely said once USPS takes the package from UPS they can't do anything about it.

So I call USPS and explain the situation, they tell me they have not received the package and to call the sender, UPS.

I call again on November 19th and get the same girl I spoke to on the 16th who says a manager will get back to me. On the 21st, I still haven't heard anything so I call back, get the same girl, who tells me she will call back by the end of the day. No call.

Today I call, November 23rd and get a man I haven't talked to, explained the situation to him and got the same beat around the bush answer. "Once the package has left UPS there isn't anything we can do about it."

Great, so my package is missing, with items inside that are irreplaceable and were meant for a SOLDIER IN AFGHANISTAN, the amount of disrespect and negligence is extremely disconcerting. I have never had a problem with UPS before but I will never go back to this location and it has...