Domino's Pizza — Restaurant in Shawano

Service at the Shawano location Saturday was absolutely awful. We ordered a pizza at 5:14 we have ordered pizzas from there before from my dads house. They called back minutes later because they wrote down the card number wrong. Not a big deal. I was told my order would be delivered in 20 minutes. After about an hour I called and asked where my pizza was. The young man told me that the order was canceled because we were out of the service area. But then proceeded to tell me it would be there any minute. I asked him how long I should give before I call back he said it’ll be there any minute but for sure within 10 minutes. I waited 20 minutes and still no pizza. I called and they said they cancelled my order. Why did the young man lie and tell me my pizza was in its way. Call and be honest and tell me you changed your service area and tell me my pizza can be ready for pick up. Don’t just leave me hanging twice. You deliver to the Reservation line why can’t you deliver to my dads farm which is south of the reservation at least call to say your not coming out. A manager was supposed to call but it’s Wednesday now and still haven’t...

Ordered pizza at 5:22 PM. Estimated delivery time was 32-42 minutes. One hour later we called to check on our order, they said "it should be out for delivery". Fine, we'll wait a bit longer. 20 minutes after that, still no pizza. So we called back again and talked to the "supposed" manager, Ally, who said our food was just put in and it would be 20 minutes or so. Ok. 45 minutes after that, still no pizza. It's now been 2 full hours since we ordered! Called back a THIRD TIME and talked to this Ally again and she was nothing but rude and HUNG UP ON US!! Here we sit, almost my son's bedtime, and we still have no dinner! Needless to say, we cancelled the order. We were lied to multiple different times and not one employee took the time to actually look and see where our order was, not even the "manager". We order quite often and I never leave bad reviews, working in the restaurant business myself, I understand stuff happens but this...

This location is a whole vibe. Many locations elsewhere could learn from them. Friendly service, fast service and quality product. It's very rare to find all of these things in today's society. Another perk, they play excellent music. I have never once been disappointed when I've been here. Therron is hands down the best delivery driver period. Management works alongside the insiders, equally and that's another rare find. This is most common place to dine out or order from. Oh yeah, it's also incredibly clean!! Shout out to the Shawano team, keep up the great work. Lisa knows her s* Mary Jo is one of the kindest souls in the service Industry. Lucas is Amazing. Beatrice is definitely going places, I see GM in that girl's future. Thanks for the great food and great service. Your hard work definitely shows in your products. 10 out of...