Dunkin' — Restaurant in Sheboygan

So..let me start by saying the girl who helped me create this order was great! Moving on....rewind to yesterday the 16th...go in around 2-230pm and place an order for my sons kindergarten class of 3 dozen st.pattys day themed donuts. No filling whatever would be easy for them as long as it's related to st.pattus day. I said I would be there by 5am and we were good to go. Now fast forward to today....arrive at 510am ready to get my donuts some coffee Nand be back in kiel in time for husband to get to work. Wrong..... I politely state "I am there for my pick up oder"..."ok come down here".... "may I also get coffee while I am here" "She wants more stuff"...the one girl says. Place my coffee order and say "ok..I am here for my 3 dozen donuts" There was a moment of silence and then they both look at each other....the one stocking donuts says "that's it I quit...no for real...someone set me up today" in that moment I felt bad...oh no No one told her.... then I look at the screen to take orders for drive through and there my receipt with all instructions written on it. In bright blue marker it reads "5am" She proceeds to grab 3 boxes with anger and head to the back. I wait a few minutes and the other lady who made my coffee tells me it will be a couple minutes. It is now 535 and I get 3 boxes and I am told "we put as much themed donuts as we can" and she walks away. Either we made a mistake or you" I am now upset bc I am going to be late...he's going to be late... and I opened the box and there are 3 that are themed.... the rest are maple or filled and this is ridiculous. As I sat in complete awe I left very angry. I wanted to correct it but I had no time. I go home find as many kid approved donuts as I could and wondered why didn't they take some from the front... heck I would have met them half way and did have theme half kid friendly so it didn't mess them up. Moral of the story... no matter how in advance you make an order they clearly can't handle it. The attitude and lack of customer service is appalling. I kept replaying...either we made a mistake or you. Crazy bc I went there yesterday and was asked what I wanted... gave my order paid and yet it's my mistake. The only mistake I made was going there. Is it just or is customer service just a thing of the past! Do better people...... will never return there. Good luck... bc I wasn't the only one upset... the gentleman who waited 10 minutes for 2 coffee let them have it. Sad that you don't get what you paid for but people want to complain about what they get...

Updated review 1/14/2019 Store is being managed better than the last Yahoo they had. Don't see employees on their phones anymore. Employees are a little more attentive and do serve you right as you come in. Employees seem to be better trained and a little more knowledgeable about their job Most of the time they have a good crew working. Food and drinks are better than they have been in the past. I'll eat and drink here more than some other Sheboygan places. As long as the employee goes by the book food and drinks will come out great. Bathroom still could use attention but I don't feel like I'll catch something by using it. All the tables don't have chairs but I was informed by management that they keep on breaking. They did have all the chairs about a month ago but now they don't but have more than they did a year ago. The franchise owner needs to stop buying cheap chairs and buy sturdy ones that will last is all. Better place to go than a year ago. I would recommend this place to others for a decent place to get coffee and donuts.

Below is to show that the place has changed a little.

2018 review 1 star if that Managed horribly Employees on their personal cell phones while working. Employees seem to be under trained by not being knowledgeable about basic jobs. A few good employees but not all. Food and drink inconsistencies (inproperly made). Bathroom pretty messy almost as if it hasn't been cleaned in weeks. Lobby has tables that have no chairs to sit down at . All and all many places that can be improved upon. Wouldn't recommend until...

Rated this 5 stars so hopefully others see it! This location is just going downhill. I’m sad to say it, as much as I love Dunkin. The workers here don’t care about how the food/ drinks go out, just as long as they make it out the window. DoorDashed a frozen coffee today, and the picture below shows what I got. There is almost no coffee, & blended ice or something thrown on top, and massive ice chunks in the bottom. It’s like they just threw all the ingredients in the cup and expected me to make it myself. Mind you guys this drink was $8 through door dash. Almost $20 after delivery cost and a tip. Last week I also placed a DoorDash order, and if an item is out of stock I always ask they contact me to choose something else, Dunkin never contacted me and replaced my $8 drink with a $4 iced coffee. No syrups, no sugar, NOTHING in it. Had I known I would receive that I would have ordered from somewhere else. I didn’t even get my money back for the difference in drinks, which was clearly on Dunkin’s end!! Don’t bother coming here unless you want your drinks made improperly and you don’t mind wasting your money. If you can, I recommend going down the road to Biggby instead. They are amazing and have never disappointed so far. I’m sad to make this review as I’ve been a loyal Dunkin...