Ashley Store + Outlet — Local services in Sheboygan

Editing my review as of 2/4/25. While I stand by the fact that the Joshua and the sales folks in the Sheboygan store are phenomenal, the delivery team and customer service team are absolutely terrible and I would give zero stars if I could. They first delivered our curio cabinet without the glass shelves and after following up for a week with their customer service I finally had to drive to the Sheboygan store to get them. They also had to set a different delivery date for our TV console and during that delivery, they did not use the ramp on the back of the truck and broke two of the support legs off the bottom of the stand and then hurried me to sign for it and did not call their team to report it was broken until after they left. They also did not finish putting it together and left the shelves wrapped. Once I started putting the rest together I realized the shelves had scratches as well as the door. I called and texted their support and had to send pictures and videos and they said they would not send out the same crew and they would replace it. I then get a text today that the same driver is set to deliver so I text them saying I specifically requested a different crew and never heard back and can see that the delivery is still scheduled as progress. The tracker gets to my stop and I get a text saying they are here, then another that they will be here in 30 minutes. I wait the 30 minutes and nobody arrives so I call their support and the rep has no idea what happened and has to call me back. She then calls me back and tells me it's due to another rep noting my text this morning but NEVER reaching out to me. This is now the second time I had to rearrange my day and make sure we were home for delivery. They apparently do not have a manager you can speak to to resolve any issues either. Incredibly disappointed in the terrible service provided by their customer support and delivery teams.

Joshua was wonderful and took so much time to go over all of the options for living room furniture with us. He was very knowledgeable and helped us lay out our room in the most effective way with the new furniture we picked out as well. Highly recommend hitting up Joshua for any of your...

I went in with my wife to buy a genuine leather couch and recliner from this Ashley Furniture store near the end of June 2025. We were told by the salesmen that this couch was "stronger than cow hide" as we have a dog who likes to nest and is about 55 pounds. We previously had a fabric Ashley couch for the last four years and with this same dog with fabric cushions lasted about 2 years before we had to replace them. Our dog was able to put a hole and scratch through the leather couch in under 2 months.

Well, no problem we thought. We bought the warranty that covered pet damage. So, we submitted a claim and it was denied because of "accumulation" which after some research into the warranty company is a frequent reason for denying most of their claims. The salesmen that sold us this specifically said that it would cover pet damage. So, if they tell you that DO NOT BUY THE WARRANTY. If you're claim gets denied by the warranty company they instantly offer you half of the warranty cost back. This is a scam tactic.

The thing that upset me the most was the post-sale customer service side. I went in Mid-September and talked to an assistant manager. The assistant manager told me the manager of the store would call me tomorrow. Two weeks went by and I never heard anything. I went in the store later and the manager said his hands were tied and he couldn't do anything and told me to call the service number. I went home and called the service number and the service member said there was nothing he could do and I asked to speak to the manager and he said the manager would call tomorrow since they were going to be in tomorrow. Again, I never heard from any managers.

So, in summary if you are reading this and you want to buy a piece of furniture from Ashley. First, recognize that Ashley's business model is to sell you cheap stuff that doesn't last. Second, the sales team will lie to make a sale. Third, there will be no post sale support. Fourth, and the most absolute critical DO NOT BUY...

Unfortunately, we posted this when our bed was initially setup back in June. If I could rate this bed a 0 star I would. Since it’s been setup, we have had nothing but problems. The initial delivery men couldn’t figure something out, so they needed to send staff to complete setup. Our bed came in June, it took until August to coordinate them to get back because they needed TWO techs to come finish setup. After setup in August, we noticed the tech had cracked the frame and from the lats moving freely (which we had mentioned multiple times seemed worrisome) they in turn snapped. This lead to eventually ripping the bottom of our brand new mattress. Customer service TEXTS me as opposed to talking on the phone. I’ve asked for updates multiple times. It’s now November and we have yet to have replacement parts as more lats continue to break. I have asked multiple times for a resolution as we are are months out from purchase. My final answer was there is nothing they can do with our brand new mattress and the suggestion was to not sleep in our bed until the new parts arrive. Which, we have no timeline as it’s already been months. Additionally, being pregnant, and not sleeping in my own bed doesn’t seem to be a great resolution. I was always the one asking for updates and at one point was told their were waiting on a resolution with a manager and would get back to me. Once again, I found myself reaching out when they did not get back to me according to the timeline they said. When I mentioned we would take service elsewhere I was told she was sorry I felt that way and to have a nice day. I would take service elsewhere as the customer service is horrible and offered no help or support.

I will still say Brandon did a fantastic job helping us pick what fit best! Very personable, and a great asset...