Starbucks — Restaurant in Sheboygan

I have never had a problem at this Starbucks before. But yesterday, may 17th, I was treated !!extremely!! poorly. I went through the drive through and asked for a cold press coffee, the employee at the window annoyingly stated that it is A COLD BREW! When he asked if I would like cream and sugar in it. I asked if I could have Sugar free vanilla flavoring. He stated they do not sell that. When I asked if he was sure, and that I had gotten it before. He told me I must have magically gotten it at a different Star Bucks. He then proceeded to inform me, after I told him no, it was at this location, in a very condescending tone, "WOW!! YOU DO NEED A COFFEE!!" I was absolutely shocked & told him I would be speaking to his manager to which he responded, "DO IT!" I went in the store to complain to a manager and as I walked past the counter he saw me, gave me the peace sign and asked in a snide voice, "YOU MAD!?" with a smirk on his face. I have never been treated so poorly. It makes me upset because I come to this Starbucks daily as do Family Member and Friends and have always been treated kindly. I will be passing on the rude treatment I received here. I left my number and name with the supervisor and asked for the manager to call me. (I have not received a call yet). I think it is 100% important that you know what kind of employee you have hired. They are a liability to your store!! The Supervisor on duty I spoke to was very accommodating and respectful. He also offered me a free drink, which I said no to, as I was very disgusted at the moment. But I appreciated his costumer service. Those are the people that I am used to at this location. You guys have a glitch in the system with your very rude drive through...

Relax and sip away a cup of Java and knock out a couple of bran muffins. Fiber is what gets you up in the morning. I had a green tea mango infused lemonade. With a toasted everything bagel with real Wisconsin butter fat not some canola sunflower seed low cholesterol margarine concoction. margarine. Good old fattening butter it's what's for breakfast. Yet ladies and gentlemen another victim of the covid workforce crisis. You won't hear about on ABC NBC or CBS nightly News yet this reporter took note none the same. My toasted beagle dry not by error. Mark my words ladies and gentlemen the application of condiments on our burgers and hot dogs we have taken for granted. Yet another victim of covid-19 add to the warnings about texting and driving the applications of ketchup mustard mayonnaise to our Burgers hot dogs and fries friends don't let friends while...

Haven’t been at this location in a while because service was just so so, nothing to brag about.

However, 8/26/25 12:15 pm, I wanted to give kudos to the crew and especially, the lead crew, while I sat sipping my matcha latte and reading.

Scenario: Lunch rush hour, the drive through and customers in the store, a little crowded. The team continue to greet people that came in but what caught my attention during a small break in crowd: “Way to hustle team! Good job!” This made me smile to hear an appreciative cheer and recognition to team.

True customer service starts from the genuineness of team. Keep it up Starbucks crew! My matcha latte was so so but your service spirit made my cup a bit...