Urbane — Restaurant in Sheboygan

We have been here three times in the last month because we enjoyed the food so much. I'd especially recommend the Thai nachos and Boursin bites! We've had Ben as our server several times, and he always smiles and treats us with respect. He always seems like he's genuinely happy to work here. We paid the bill and were finishing our drinks, but then Ben very politely informed us that there was an issue with my boyfriend's Apple pay not going through immediately (it went through later). I went to the bathroom quickly, expecting it to be resolved easily, but when I came back a few moments later, the manger was there using a threatening tone to my boyfriend and saying, "your card didn't go through, what are we going to do about it? Are you going to stay here until it goes through? We're going to have to detain you." My boyfriend saw me, and said, "My girlfriend is right here, she saw me pay, she just went to the bathroom." The asshole manager's vibe changed immediately when I came to the table, and quickly became more respectful. I confirmed that I'd seen the Apple Pay go through on my boyfriend's phone, and I explained that if we'd been trying to dine and dash, we wouldn't still be sitting there to finish our drinks, we'd have left already. The manager seemed to realize the logic behind that, and we tried running the card again. We also made sure to take a photo of both receipts for the two different time stamps, in case it went through twice. The manager promised to refund him and call in the morning if there was a double charge. I'm not sure what happened with the payment, but saying "I'm sorry, there was an issue and the card didn't go through, would you mind if we tried running your card again?" would have been better than, "what are we going to do about this?" I'm sure this man has had to deal with people not paying their bills before, but there are nicer ways to handle it. It seemed almost like the man was being racist and making assumptions about my boyfriend's ability to pay. The only thing we did differently with the payment was trying to give Ben a higher tip. We've been there several times, so why would we try to screw over a business that we like? Just give your customers the benefit of the doubt, and be polite when there's a misunderstanding. I called later and confirmed that the Apple Pay had gone through, and Ben was very nice and apologetic. I asked that the manager please apologize to my boyfriend, but all he could say was, "Are we good?" which isn't an apology. Perhaps we should have ordered the lemon dessert, it would be better than the sour taste left in our mouths after this experience.

Edit: The manager, Kurt, did apologize via text to my boyfriend after he also got confirmation of the payment, and offered to give him a gift card as an apology for the confusion. I have upgraded from 1 stars to 3 since this has been resolved. However, I'm leaving the original review up in case something like this happens to someone else, since I would like the next person to have a more positive interaction. We appreciate the apology and quick resolution, but we really didn't appreciate the...

Walked in on a Saturday night hoping to spend a great 21st birthday with my cousin, only to be met with rude bartenders and customers who couldn’t stop staring and snickering at an all Asian group. We came in for her birthday shot but was almost denied it because her birthday was on a Wednesday and not exactly on that Saturday. So it’s safe to say customer service for Asians or people of color was horrible in general. If a whole week had passed already, then yes I would understand being denied the shot, but only 3 days passed since her birthday and apparently it was a big issue. Sorry we have our own lives and didn’t have time to stop in on exactly on her birthday night to get her shot. Not only that part, but the bartender didn’t even greet us, but instead rolled her eyes and gave us a horrible attitude. My family used to love coming here but after tonight, we will never come here again or support this business. If you’re a POC, please avoid this place at all costs. Daves or ranchitos is a much more welcoming place if you’re looking for a...

After a wonderful evening out to dinner, we entered this establishment to have an after dinner cocktail. Upon entering, halfway into the building a woman at the bar turned around using hand gestures and rude tones to proclaim that we needed to have a mask. My boyfriend and i had been mid conversation while entering and hadn't even realized that we had neglected to put it on. After I realized what was happening and before we could get a word in, she continued to proclaim the same comment over and over again. Mind you, this same woman was less than two inches from the people on either side of the bar she was sitting at. The same bar that did not have any sort of social distancing or boundaries set up. I couldn't believe it! This crazy lady across the room pounced on us and yet she was not following ANY CDC guidelines. I will NOT be coming back to this place. After leaving we say the sign stating a mask is needed to enter. But if you aren't going to follow any of your OWN...