Pizza Hut — Restaurant in Sheffield

I wasn't really going to say anything, because it wasn't really worth my time. But since google felt the need to send me a push notification asking for a review, here it is. The last 3 times we've had pizza hut we've been disappointed in one way or another. These 3 trips were at two different locations so I will only focus on what happened at this location. Time 1: we were not given our drink with our order, and when asked if we could get it free on our next order as compensation, we were informed that doing so would be impossible. Like, it's just a 2 liter. It didn't break us. But the principle that we didn't get what we paid for. (Same thing happened with cheesy bread at the Colorado road location) That's not even what upset me. My food is wrong, nearly every time. Finally, I stopped ordering my pizza the way I like it and start ordering a menu pizza. Then the menu pizza arrives, usually also incorrect, but mainly INEDIBLE. The crust was so hard on my last pizza I could knock it on my plate and it made a loud noise. Now I'm all for a little crispity crunchin, even though I have bad teeth, but man I did not order a pizza rock! If I wanted something inedible I'd have had my boyfriend cook. All in all, we seem to be coming to the conclusion that you just can't get a decent meal for a decent price anymore. Lessons well learned. If you want mediocrity, you already know where to go. You don't need me to tell you. I gave the food a 2 instead of a 1 because the cinnabons are...

Location: This pizza is at a very convenient location, it is near a busy highway and main rd but it is easily noticeable from the road. It is near the Lorain County Community College therefore, it is perfect family friendly place to grab a quick bite to eat or dine in. It has comfortable seating although majority of tables were not brightly lit. Which made menu reading a tad difficult.

Staff: There was only one waitress on duty amd she was tending tables and the cashire. She was very nice and welcoming but failed to introduce herself properly. My company and I had to ask for the menues because she had not brought any to us. When we asked for them she seemed confused as to why we needed them... She was not very knowledgeable on what was on the menu or what were the specials. She also mixed up our order and seemed a tad forgetful eventhough we were one of the very families there. But overall she was attentive, kind, and friendly.

Food: Overrall the food was delicious and very satisfying; even though our order was mixed up. I was a tad confused with the salad bar... The menue clearly said it included fruits, veggies and salad ingredients but when I went to make my salad. There were no fruits or veggies, just two different lettuces, onions, bacon bits, eggs and pickels.... Along with a great variety of salad dressings. I found the final result somewhat disappointing but my overall experience was decent...

I called in to check on my order because the online tracker showed that the pizza was ready and would arrive in approximately 45 minutes. We live less than 10 minutes from the store (5 on a good day with no red lights) so we were confused and would just go pick the pizza up ourselves if it was just going to be riding around in someone’s car that whole time. The woman who answered was grumpy from the start of the call and responded when I asked that she didn’t know when the pizza would get there but that the tracker doesn’t mean anything and that a computer system decides which pizzas get dropped off first on the delivery route. I told her that I understood the driver had to make multiple stops but one time we ordered from another pizza shop that literally drove our pizza to North Ridgeville and back and it was cold and hard by the time it was delivered. She cut me off and put the phone down to go “check” on my pizza, came back and very rudely told me it would be there in the next 15 minutes and slammed the phone down. She obviously didn’t check because the delivery driver was walking up to my door as she hung up on me so it arrived in plenty of time and could have just been kind on the phone. The delivery driver was so nice which is the only reason I’m not giving one star. I hope to never deal with this woman again because she either hates her job or hates her life. The food...