Pancake House — Restaurant in Shelby

I eat here pretty regularly, however the last few times I've eaten there my food has been less than desirable. Today I got a to go order and my chocolate milk was not very chocolaty, it was barely tinted. And the cup has chocolate syrup all over the side of it. I guess that's where my chocolate was. No one bothered to wipe the cup off. My sandwich was horrible the first go round. My bacon was damn near raw. I didn't get any napkins or a straw. And I always tip. Pretty well, I must add. I was in this business for thirty years. I realize we all have a bad day now and then. However, had this not happened the last two times previous to this I probably wouldn't leave a review. So, today was the last time I will ever give this establishment my business. I gave them once last try. My coworkers and I ordered some food today. My bacon sandwich tasted like it was from two or three days ago. The mayo had turned clear from where it had sat out so long in the heat. My coworkers BLT had bread as hard as a crouton and old bacon as well. If they're hurting for help that bad, maybe they should close until they can do better in the kitchen. Someone is going to get sick if they keep serving good...

Came here one time before, had an amazing waitress. Me and my mom came back today waiting to eat some Good food. Well, the waitress we had, was very rude towards us and did not even check up on us unless we went up to her to ask her for something we needed. We went without drink for over 20 minutes. We did not want to say anything at first b/c we can tell she was kind of busy. So we ended up just sitting here waiting on our box and our drink. She finally brought us a pitcher of tea right when we were leaving. Lol, what? Also, we noticed that she checked on her other tables more than she checked on me and my mom. Me and mom both have been servers/ we currently are ones right now. We always leave a good tip b/c we know how it is being a server, but our waitress was not good at all. She also had AirPods in the whole time, like you cannot do that when you are busy or you are waiting on customers. We also saw her rolling silverware while we kept trying to get her attention and she would look at us and just keep rolling the silverware. Hopefully next time that we come, we will have the waitress from our first time experience rather than the girl that rarely...

Upon entering the restaurant we were approached by the hostess???? She asked how many in our party. I told her 2. She handed me 2 menus and pointed across the restaurant and said, "The first table over there." So we seated ourselves. Our food arrived within 3 minutes after ordering!!! That's not right. It takes much longer to fry up some hash browns. A total of 4 eggs, a side of bacon, a side of sausage, 2 hash browns and toast all cooked in under 5 minutes??!! Needless to say the food was barely warm. I got the small sausage links. One bite was all I could do. It was horrible. Besides the sausage the food was okay, nothing to be happy about. They have a bucket at the register for "Hostess Tips" and there were a few $5 bills in there. Really? Why would I give a tip to someone that pointed my way to a table. Our waitress was as sweet as sugar candy. She took our order and later asked if everything was okay as she hurried by our table. I didn't have a chance to tell her that the sausage was terrible, but that's okay. This is an okay place to grab a quick bite. That's the...