Taco Bell — Restaurant in Shelby

My last trip into this place for the foreseeable future. Was in there on 2/17 and got an order of 9 items to go. Got home and only had 7 items. Called and had them take my name to make it right later. Went back today, 2/26, to claim the missing two items and ordered ONE additional item to go with them. Also ordered a small water. The cashier charged me for a drink but I didn't realize it until I had already paid. I let her know about it and she stood there looking dumb like she didn't believe me. So, I went and dumped out my water and filled up with what I would come to find out tasted like spoiled tea. After eleven minutes, my ONE item was handed to me. I looked at the cashier, asked about the missing two items (which was the only dang reason I went back in the first place), and asked if I was going to have to wait ten minutes on those also. This place needs new management, and it needs that management yesterday! All this, on top of only one person of the four that I encountered who displayed ANY degree of professionalism whatsoever. That man was actually putting together the food items. AND, there were two big girls standing around the end and even behind the counter who appeared to be off duty employees. One grabbed herself a cup and helped herself to a drink while I waited. Disappointed beyond belief in how far this place has tanked in the last year or so. I am only giving one star because I have to. And I used to visit this place about monthly. I know this because of the required six week waiting time between the prize drawings - often it hadn't BEEN six weeks yet. Not any more. You can have it - my blood pressure puts me at risk in there now. PS: It has been common, even over multiple years, for take out orders to be missing items. This was not a...

What a terrible place. My wife loves Taco Bell lunch/dinner and I like the breakfast. The past few times we’ve came, it’s been nothing but troubles. I guess the workers here decide the hours of operation and other things. The sign on the door says they open at 8 am however last time I tried to pick up breakfast I pulled through at 8:45 and nobody would come over the speaker. I’ve had issues with ordering nacho fries when they’re clearly advertised on the menu and being told “we don’t sell those here” Constantly charged the extra price for adding sour cream to things, as well as my wife adding lettuce, sour cream and tomatoes to her tacos just to realize when we get home, they always forget or just don’t care to. I pull in today (10/3) for breakfast after ordering on the app, to be told in a very non professional way “sorry we got a huge doordash order to do and got one person on the line. It’s gonna be a while. Why don’t you look at the menu” So I sat for 20ish minutes then she came back on the speaker at 10:29, I gave her my name for my mobile order and she goes “sorry but breakfast is over” as I’m looking at a sign that says “Breakfast served till 11 am” When I asked how is it over when I’m looking at a sign that says otherwise I’m met with “well it’s over. It doesn’t go off the time it goes based off how much breakfast we sell.” Just a super place if you want service that’s not worth a...

I was so excited about the app. Unfortunately there is a serious breakdown after the order is placed. 1st I never got a confirmation email on my order. Luckily I was able to check my online bank account to confirm my order was charged to my card. When checking in at the drive through we gave the name on the order and proceeded to the drive thru window. At the window we were given what we thought was our complete order, but no receipt. We moved out of the drivethru line to get out of the way and started checking our order. Our order was incorrect. We went back to the drive thru. We were then informed that your restaurant was out of beans, out of Cinnabon bites and cinnamon twists. Considering a good portion of our order consisted of tostadas and bean burritos it would make sense to me to substitute alternate options or at least a refund. That was not the case. And to top it off I ordered a large berry sparkling water which I was also informed you guys were out of. Of course I didn’t realize how bad it was till I got home. Do you know how terrible a tostada is without beans?! Let me tell you it’s disgusting and more so since I spent almost $40 dollars at your restaurant when what I should have done was go to Jack in the...