Chick-fil-A — Restaurant in Shelbyville

The food has been great, no problems there, but their drive thru process DESPERATELY needs work. There’s 2 lanes, but one is specifically for mobile/ online orders only, which is just silly. I’ve seen maybe two cars in that lane since they opened. Meanwhile, the regular drive thru lane is always half a mile long. I was literally waiting for 30 minutes one day with my grandmother, who was starving & didn’t want to leave, but even she was complaining about them needing a better system.

Mobile orders should just tell you they’re picking up a mobile order & that be that, so they can open both lanes to keep things moving. Everyone’s always nice & helpful, but the entire point of going to a drive thru is to get food quickly. Fifteen to thirty minutes is just not good enough, I’m sorry.

(Also, there are still cones out at the drive thru entrance, keeping people from being able to exit the line if they change their mind, or they don’t have time to wait… Why?? So...

This team at Chick-fil-A are some of the kindest people you will ever meet. Every time I go, they treat me with genuine kindness and respect, but what really stands out is how much they care on a personal level. They remember details about your life, ask how you’re doing, and it feels like they truly listen. That means a lot in a world where most places just rush you through the line.

They go above and beyond to make sure everything is right, but more than that, they make you feel valued. It is not just about good service, it is about connection. Walking in always puts me in a better mood, and I leave feeling cared for as a person, not just as a customer. With that you get the result of a great leader who sets the tone and inspires people to treat others with respect and kindness...

While visiting our family friends in Shelbyville from Toronto, Canada, we visited Chick-fil-A for the first time. As I walked in, I was impressed by the cleanliness, decor, friendly service and fresh food. I ordered the Spicy Chicken Deluxe with waffle fries, Mango Passion Sweet Tea, my daughter had a side of mac & cheese. The food was delicious. I had the pleasure of meeting the owners daughter. I apologize but I forgot her name. I can tell you, she is fun, friendly, engaging and a rock star! I enjoyed conversing with her and complimenting her establishment and wonderful guest experience. I highly recommend everyone to...