Papa Johns Pizza — Restaurant in Shelbyville

DO NOT ORDER FROM HERE !!! I came into town from Murfreesboro and my mom ordered a couple pizzas from this location and let me tell you it was by far the worst experience we’ve ever had with a store ! Not only was the pizza burnt and my mom called and was so polite about it on the phone (and trust me she never ever complains) they offered no solution! We would have been happy if they just replaced it , it was not about the money . But they wouldn’t refund or replace ! So my mother asked to speak to the manager and the lady claimed she was the manager but WAS NOT and then passed the phone to some other guy who also claimed to be the manager but said he cooked our food ? So I don’t know how that works but he immediately started arguing with my mom about the pizza being burnt , yelling and going off about how we ain’t getting our money back. My mom explained to him this is not about the money I don’t care about that , but you could at least offer to replace it , it’s burnt and no one is going to eat it . This guy had the audacity to say well since you got so much money you won’t have a problem finding something else to eat for dinner tonight ! When I tell you I have never in my life heard a “manager” speak to his customers like this . This man BURNED our food, REFUSED to refund or replace it, REFUSED to give us corporates number, REFUSED to listen to us or take the pizza back, and yelled and argued with her the whole time . THIS is what you call piss poor customer service and piss poor “management” . Dude is mad at the world because he makes pizza for a living and can’t even make them right lol so since they didn’t wanna replace our burnt food or refund our money I decided to place an order for 5 pizzas a 2 liter and an order of Oreo bites for pickup that I never picked up :) your welcome papa johns for wasting your time and money like you...

We've been ordering there for quite some time now but recently over the last few months, it is just not worth it anymore.

They forget all of our side items, our pizza taste like burnt cardboard and to top it all off, there is GREASE and GARLIC OIL EVERYWHERE!

We ordered the garlic knots and it literally looked as if someone just POURED the bottle into the whole box. It soaked and leaked through the box and was leaking onto other boxes! That's how much there was.

It is just not worth the money anymore so we went a switched to Domino's. Absolutely amazing service and food! We suggest you...

Probably the better pizza place in the local area. Not that it has much to compete with. The consistency is "hit and miss" especially on my last visit. I ordered a pepperoni pizza, simple yeah? It was so saturated with grease that I literally couldn't eat it. Not only was the pizza greasy, but the entire box was greasy.

BOTTOM LINE: Pizza is decent, however, you will have more good times than you will bad just like you would with any restaurant experience. My #1 pick for pizza in Shelbyville...