I have left plenty of reviews but this is my first one star review. I am leaving this not to blast the place, but in hopes it can be helpful. The big picture: It took over an hour and 20 minutes from seated to receiving food for a table of three and, despite being very hungry, we left much of the food uneaten because it was so bad. $78 for two burgers and 12 wings. Now, the details: I have been here a few times during the week and it was busier on this visit than I have seen previously. We were seated about 12:45 - some tables finishing some ordering. The wait staff was very friendly and I think they were trying to do a good job (no standing around, etc). However, the wait staff just weren't being efficient with their time. Staff were walking right by tables that went unbussed for 30 to 60 minutes each time they went to the back empty handed; bringing silverware/napkin rolls two at a time to a large table; etc. Those inefficiencies resulted in our order being taken more than a half hour after being seated. Our food coming out 50 minutes after ordering. About that food.... When it finally arrived, the fries were cold and soggy, the burgers luke warm, the tots sooooo salty they couldn't be eaten. The one bright point in all this appeared to be my son's wings - he said they were good and they looked good (not all soggy, he said they were warm and good flavor). Sometimes the wait it worth it when the food arrives... it was not worth the wait nor the prices ($78 before tip for two burgers and 12 wings). The atmosphere is nice and the wait staff were friendly but everyone working here has to do better. Seriously. I will give it a while before I think about coming back and certainly won't try a work meeting or something else consequential as a first run. Good luck to the staff - you have a ways to go.