Burger King — Restaurant in Shorewood

The manager at this Burger King at 106 e Jefferson in shorewood Il made statements like “I hate those ppl” during and encounter regarding something left off our sandwiches. She began yelling at us(my husband & myself) at the top of her voice. She wouldn’t let us explain what the issue was. This manager was so loud that the employees began to walk to the back of the store like she does this often or before. When I ask if she could remake the food and I’ll pay her, her responses was “why would I make the food over”. So I ask for a refund she snatch the bag off the counter and began to start the refund so I tried one last time, asking if she could please remake the food I’ll pay for it bc I was trying to feed my family, and she took the bag thru it in the garbage and when my husband ask for the receipt she took the bag out the garbage and slam it back on counter and began yelling again telling us to get out and how we weren’t getting our money back and how she “hated ppl like us” We had to call the police and she began saying I hate those people she’s (referring to me) privilege. Once the police got there all of a sudden she became quiet needed my card to process the refund. Never mentioning to the officer what if anything we did wrong, it was like they were use to her racist antics and had been there before. I ask the officer what did she mean “those people” I just wanna no who is those ppl! Isn’t that something a racist would say? She’s definitely a racist. I hope Burger King decides to address this asap bc she’s a liability and a harzard for that store. she puts innocent ppl at risk with her racist behavior, refusing to give someone there hard earn money to antagonize a reaction is a deliberate act to get a rise out of people. It’s pretty disgusting to have that type of person working with the public making ppl of certain races feel unwelcome and uncomfortable. I’ll never ever go back there ever! -if I could rate this store with minis No stars bc she’s disgusting and has now offended a retired military vet over a sandwich. Now that we’ve done some research we’re learning that shorewood has a horrible reputation of racism. Not too far away a man stab an 8yr old boy to death! Over racism!!! Disgusting!!! We’re asking ourselves where did we move to. I’m not sure shorewood and Plainfield are safe places for ppl of color. Especially if Burger King doesn’t address and correct this issue. I’m so offended and agitated I think some ppl need to get involved in this bc shes definitely a racist well towards us she was. Just an updated its now a few days later and no one has contacted us from corporate or the owner DISGUSTING and imma let everyone no to never frequent that store bc you maybe verbally attacked. Check your food bc if there’s a mistake made and you try to get it correct bc it’s wrong or you have allergies don’t go back just throw it away bc you’ll be attacked. This particular store is racist from...

AWFUL. Here is what i wrote to the company because of how bad the food was. I have never even done this before but it was warranted. "Purchased a meal today from your shorewood, il location. Two chicken sandwiches and a large fri. Store was not busy and service was friendly. On the otherhand the food was miserable to eat. The fries were fresh but the sandwiches clearly were not. Both by appearance and taste i Know that these sandwiches had been sitting for quite sometime. Maybe even premade because you could tell the lettuce and tomato were soggy and warm as if they had been on the sandwich for awhile. The meat portion of the sandwich was in no way crispy and almost rubbery along with visually burnt appearance. I snapped a few photos too If your would like. I not a fan of complaining and almost can not stand when people do over petty issues but I truly felt after a day of hard work simply having a meal that is not stale that I paid for is not hard to ask. I have the receipt if you had any doubt to the validity of the transaction. Would like to hear back some of your feedback about what you do to handle this situation. Not a satisfied customer in this situation but I hope my feedback helps your business. who ever reads this thank you for your time too." Yeah never heard back either. Waste of...

I arrived at this place to buy a burger. I had some change in my pants pocket, so I decided to pay with coins. The restaurant manager treated me rudely because I paid with coins. He got angry. Also, when I asked if he wanted to put extra cheese on my burger, he sarcastically responded, "Does that cost more money?" Obviously, I know that any extra has an economic cost. He tried to belittle me because I paid with coins. I took a video recording to report it to corporate. The man came out to the parking lot to yell at me, saying he was the manager. He asked me why I took pictures. I told him his attitude wasn't good, that I'm a customer and I'm paying for a service.

Also, the manager came out of the restaurant and took pictures of me and my license plate. I told him I could wait outside for him to call the police. But he continued yelling at me, asking why I took a video and that he was the manager of that place. I told him, "If you're the manager, you have to respect the customers, even if they pay with coins." Paying with coins isn't illegal... You can check the establishment's cameras. I never treated him badly or said bad words to him. I just went to the Burger King restaurant to buy a sandwich and I found myself with this...