Domino's Pizza — Restaurant in Shorewood

Original post made on 4/25/25: Normally I haven't really had issues with this Domino's, but last night was just flat out incompetency. I clearly ordered garlic parmesan wings. What are these? They're plain wings. 🤦🏻‍♀️ I submitted a complaint and the only options I get were 20% off all menu items or 60 reward points.

I just don't understand how difficult it is to read instructions. It clearly says "GARLIC PARMESAN WINGS" and you send me plain wings.

I also tipped 20% so don't come after me saying I didn't tip enough.

Edit - 4/25/25: Omg, constant issues with this location! I can only post one review so I have to add onto this review. I live 7 minutes from this Domino's, this driver has been driving for over 15 minutes and she's still 16 minutes away. My order was supposed to be delivered at 6:30. Hire better employees, holy crap.

Edit 2 - 7/3/25: I don't know how many times I'm going to have to edit this, so I'll add the date every time I do. Please talk with your delivery driver Michael. I specifically put in my instructions DO NOT RING DOORBELL. I even say please. I have dogs, and when you ring the doorbell, they go ballistic. He does not follow the directions, and he is the only driver who does not follow my instructions. It's frustrating. The doorbell sets them off and I'm trying to avoid that...

Used to be good but has gone totally downhill. They routinely mess up orders or can't deliver them. Today we ordered early in the evening and after 65 minutes the tracker said it wasn't in the oven yet. I had to call and wait on hold and they said they were short on drivers. They estimated it would be another 2.5 hours to get my order to me. I get that they are short staffed but then shut down orders. They have that power. Just seems like incompetence at this point. After all that, they didn't even give us a discount on our order. Awful.

UPDATE: Gave them another shot and once again same poor experience. Waiting 1.5 hours and no sign of pizza even being made. Went to the store and it was a madhouse. They weren't bothering to even answer the constantly ringing phone. I asked if they had a way to turn off online orders when they fall behind and manager said they do.but they honestly get so far behind they don't have time to switch ordering off. This place is spiraling...

So don't get me wrong, I like this Domino's. The staff is kind, the prices are reasonable, and the food tastes good. That's why I rate it 4*s and keep going back. That said, I really wish they would be more careful. It seems like about 75% of the time when we go there, something gets forgotten. Sometimes it's a dipping cup or an instruction. Once, they arrived here for delivery (already late) and had forgotten our entire order. They promised to run and get it and be back in 10-20 minutes, but it was almost an hour before our food arrived and it had sat in the window long enough to dry out. This time, they forgot one of our toppings. I'm not one to complain, and I understand that they do get busy and humans make mistakes, but it gets hard to overlook when it's so consistent. We regularly pay money for things we never receive. It's always only something small, but these small...