Starbucks — Restaurant in Shrewsbury

I actually hate this Starbucks location the only reason why I had come to this is one was because it's the closest to where I had dropped someone off for an appointment. I have only been here a couple of times before and the experience has never been a good one. The only hope is the older woman that works here she actually pays attention and doesn't have a piss poor attitude like some of the other younger people that work in this location. I had to watch and wait for the coffee maker to make my carmel macchioto who was so busy bsing that she wasn't paying attention to what she was doing. She certainly can't multitask so therfore maybe she shouldn't talk while she's making the drinks. She did my drink wrong and I had asked her to redo it and boy did she have a major attitude. I received my drink and it was close enough so I had taken it. It shouldn't be close enough it should be correct. I have a disorder called Shotzky ring and you have tendencies to choke but it's not obvious when you are because you can talk. Anyway, I had a bite of my cheese Danish and I started choking. I had gone to the side of the counter to ask for a cup of water with no ice ,I had gotten the attention to an employee that had an iPad in her hand who wasn't doing anything constructive and asked her because I was choking and it was an emergergent situation. I was told in a nasty manner with an attitude that I had to go on line for that so I exclaimed that it was an emergency and that I was choking so instead of just getting me the water quickly she said don't yell at me and if you had told me that from the beginning. What's the difference! I mean clearly I was distressed. She had given me the water with ice which I had asked for without especially with ice if swallowed could have made my situation worse. I had to go outside and discard the ice real quick so I could try to drink the water in order to alleviate the problem. Between the attitude and service there clearly is a problem. I have gone to other Starbucks and they are wonderful specifically in Hazlet nj near Best Western and in Middletown near Levotis both are always exceptional but...

I ordered my drinks from Starbucks located at the Grove in advance on the app. Upon collecting them, I politely said to the lady who worked there (Deseree) sorry to bother you but please can I have a pup cup.

One of the things I love about Starbucks is they give you pup cup free of charge. It’s basically a really small cup with some cream in and it’s such a lovely thing they do for dogs.

However, Deseree said to me, no, if you want one you have to go and get to the back of the queue. I replied politely, but normally I just ask for one upon collecting my drinks as you can’t ask for one on the app. She replied aggressively, well our policy has changed! I then replied, when did it change? as I was actually at another Starbucks yesterday and they were kind enough to give me a pup cup. Her reply it changed today!

Just to be clear it was by no means busy and the two people waiting for their drinks looked at me in shock and spoke to me when we were leaving about how unbelievably rude she was.

I called two other Starbucks upon leaving to see if the policy had now changed and they both confirmed it had not. They actually apologised for Deseree’s behaviour.

Because of the way I was treated and spoken to by Deseree, I will no longer be going to this Starbucks. I will opt to drive to another more friendly one like Middletown Market Place or Red Bank. I have always had such a lovely experience there, nice polite decent people who actually enjoy working there. Unlike Deseree, who clearly hates her job and maybe would be best suited to a back office position, where she doesn’t have to deal...

Worst Starbucks location ever! Staff is aggressive, angry, condescending and rude. When you ask a question, they come back with another question. Then you ask it again, and they yell their question again! Holy smokes! Other patron didn't want cinnamon in her drink, asked if it was hers since it had something she didn't request, and the reply was "IS YOUR NAME ON IT?!?!?!" Yes, but its wrong. Female Barista threw down her ice bucket and coffee mixer, grabbed the drink, threw it in the sink, made the new one, slamming it back to the patron. A 10 Year old asked for a smaller straw "IT'S IN THE FRONT!!!!!"- those are only the large straws, then asked for a smaller one and the Male Barissta threw a stack of small ones at her! It's like they want to have a physical confrontation with patrons. If they hate their job, their manager, Starbucks, or people in general they should seek other employment. Wow - be careful going in here. If you want to have an altercation and be treated like garbage, this is the Starbucks...