Starbucks — Restaurant in Sierra Madre

Went into location around 8:00am after coming from the Valero gas station across the street where the attendant gave me change of a 50.00 bill. Ordered (2) Pike's coffee and (2) bacon/egg croissant's. Handed the team member the 50.00 bill and she gave me back 5.00, I immediately told her I gave her a 50.00 dollar bill and the change is incorrect, open the cash drawer and you will see "I said". She seemed surprised but opened the cash drawer but.... reached under the cash drawer and displayed the 50.00 dollar bill not think my wife and I did not see! A 15.00 charge subtracted from 50.00 dollars should have 35.00 change but... she then handed me back 15.00 more in change (OMG )... I told her that her math is wrong! you still owe me 15.00 more dollars! The impression is that she was trying to steal from us and I would NEVER recommend that StarBucks location to anyone after our experience. While I have never! had a problem at any StarBucks, that was a first!!! Coffee was great as was the...

I’ve been coming to this Starbucks for over 15 years and always appreciated its friendly, small-town feel. On a recent quiet Thursday evening, I stopped by a little too late to order a drink, but asked for a puppuccino for my dog like I’ve done many times before.

One of the female employees, however, firmly told me, “It’s not like that anymore,” and said I had to buy a drink. She was very adamant, and the interaction felt unusually cold and unwelcoming.

I understand if policies have changed, but after so many years of support, I was surprised by how dismissive the experience felt. I hate to see the small-town community atmosphere disappearing — it’s what made this...

Came in with my sister inlaw for a cold drink on this hot day. We asked if we could move a table over a little bit and the sweet lady working behind the counter said sure. When my sister inlaw went up to the counter to ask for them to remake her green tea lemonade because the gentleman put too much water in it he became really rude. He said he was in charge and to move the table back. I went up to ask for his name and he said why, I said well you said you are in charge so I would like to know your name. He said his name was Anthony and then proceeded to say "what are you going to do, talk about me". Very unprofessional. Do...