We usually order using the app. I'm wanting food not human interaction. For some reason online ordering wasn't available for this location when I tried. So I give them a call. I ask for delivery and then start my order - a large thin crust and an Italian sandwich. Domino's guy: "an Italian sandwich?" Me: yes. Next thing you know the phone is ringing and after a few rings someone answers. I'm very confused and finally figure out they've transferred me to the Lakesite location (40 minutes away). The guy at that location says do you want to order or be transferred? Me: Please transfer me back to the Signal Mountain store. Then I'm immediately put on hold at the Signal store. After waiting a few minutes on hold they answer as though I've just called for the first time. I have to go through asking for delivery and placing my order again. This time when I say I want a sandwich I'm told they don't have sandwiches anymore. We've been ordering sandwiches regularly from them because we have a family member who won't eat pizza. I guess we're done with...
Read moreOrdered delivery from this Domino’s 3 times and 2 of those times they left my order on someone else’s doorstep. I even called before they left the neighborhood so they could bring the pizza to the correct address and they said nope, I’d have to wait another 40 minutes so they could remake the whole thing.
When I cancelled my order and complained all I got was a refund, no discount for next time or anything. They didn’t seem to care that they wasted an hour and a half of my time.
Now I’m done with this place for delivery or pickup. Bad service
EDIT - The store responded to my review asking that I contact customer service. I did so very politely 3 weeks ago and have heard nothing back. I guess this store just wants to look like they care about customers' bad experiences but don't want to actually do anything...
Read moreordered pizza @ 6:15. drove 10 minutes to pick up @ 6:35. drove 10 min home. found out from my wife we were given the wrong order. drove 10 minutes back. rep says "i know what happened" as I walked in the door. however has to ask for my name so really knows nothing about it. hands me pizzas that are nearing an hour old. asked him how long have they been sitting around and states they are so hot they are burning his hands and really does not want to throw them out. would remake if i forced him to. no offer of a refund as per dominoes guidelines. took the pizzas. drove 10 minutes home and finally ate rubber pizza (which cost over $65 for three mediums). have traded locally there for 12 years but this will be the last time due to cost and poor service. i will go somewhere else even if i have to drive 1/2 and...
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