CAVA — Restaurant in Silver Spring

I am a frequent customer and have always enjoyed coming here to place my orders. I would even consider myself a loyal customer. However, I had a very disappointing experience on July 8, 2025, which I feel compelled to share.

When I came in to order, I politely informed the woman pictured that I wanted to order the Harissa Avocado. While I was still reviewing the available items, she abruptly skipped over me and started preparing the plate without my confirmation. I explained that I hadn’t had the chance to see what she had placed on the plate and kindly asked to verify it. This was important to me because in a previous visit, there were items missing from my order.

Rather than acknowledging my concern, the staff member—who appeared to be the manager or head server at the time—refused to take my order altogether. To my surprise and dismay, she even stated that she would call the police, despite me remaining calm and simply requesting to see what I was being served.

This experience was both upsetting and deeply disappointing. I believe no customer—especially one who has shown loyalty—deserves to be treated this way. It was an unprofessional and unnecessarily confrontational response to a reasonable request.

I don’t know who is responsible for managing this location, but I sincerely hope the issue of customer service and respectful treatment will be addressed. Until then, I would not feel comfortable recommending this...

From the moment you walk into this Cava location, you can feel the difference—and that’s thanks to the incredible leadership of the manager, Kelly. Her energy is magnetic, her professionalism is unmatched, and her commitment to both team and customer experience is truly inspiring.

Whether it’s a bustling lunch rush or a quiet evening shift, Kelly runs the show with grace and precision. She greet guests with genuine warmth, ensure every bowl is crafted with care, and somehow still find time to support her team with encouragement and hands-on help. You can tell the staff respects her deeply and it shows in the smooth operation and positive vibes throughout the restaurant.

What really sets her apart is her attention to detail and her ability to make every customer feel valued. She remembers regulars, handle feedback with empathy, and always go the extra mile to make things right. It’s rare to see someone balance operational excellence with such authentic hospitality.

Cava is lucky to have a leader like Kelly! The customers get to enjoy the results of her hard work. If you're looking for a place that feels like more than just a meal, Kelly makes it...

I am a frequent customer and have always appreciated the food and service at this establishment. I consider myself a loyal patron and have been coming here regularly for the past three years. However, my experience on July 8, 2025, at around 5:00 PM EST was deeply upsetting and unexpected.

I came in to order the Spiced Lamb+ and approached a staff member, who I later realized was the manager. While I was still reviewing the food options, she abruptly skipped ahead and started assembling a plate without confirming my order. I politely informed her that I hadn’t yet seen what was being put on the plate and explained that I’ve previously received incorrect items in my order.

Despite my respectful tone, she added food to my plate that I specifically did not want. When I tried to express that, she responded rudely and told me to either take the plate or leave the premises. This level of disrespect is unacceptable—especially toward a customer who has supported your business for years.

I hope this matter is taken seriously, as no customer—let alone a loyal one—should be treated in such a dismissive and...