Domino's Pizza — Restaurant in Smithfield

I made the mistake of going to this place to get a pizza to take home after a meeting. We have been Domino's fans since they started in business but this particular store is a disgrace to the Domino's name and brand. I placed my carry out order with the clerk at the register and sat down to wait for it to be completed. I placed my order and paid for it at 8:11 pm and then proceeded to wait and wait and wait. While I waited, I noted much disorganization among the staff and discussion about orders being sent out in error. Finally, after 35 minutes, I asked who was in charge and a young lady whose name I did not get said I am. I said I was tired of waiting and wanted to know where my order (large pizza and 8 chicken wings) was and she told me she was trying to figure out the same thing. Turns out the pizza was done and had been sitting in the bin for over 25 minutes but the wings were not to be found. Apparently for some reason the did not get ordered so there was now a fair amount of scurrying to find out why. I said I didn't care about that so just please complete my order including a new pizza because I wasn't taking the old one. There was again much confusion about what to do and I said just cancel the order and refund my money. Again there was much confusion and the clerk who initially took my order was told to go home. The manager ended up saying that my money would be refunded and the meal was on them but it took until 9:14 pm for me to get my order and leave.

Unfortunately this facility needs some serious help and adult leadership. It should not take over one hour after placing an order to get the order completed. Secondly, I found it quite strange for the clerk who took my order to be wearing ear buds not connected to the Domino's phone when dealing with customers. That is enough but needless to say I'll give my pizza money to other providers.

I can tell the other reviewers who wrote about the long phone waits the reason is that the clerk answers the phone and puts you on hold although they are not busy just disorganized and confused. I saw it happen three times while waiting for my order. I was...

Absolutely horrible service the worst service from any fast food place I have been to!! they literally hung up after laughing at me because i called and asked them to deliver a correct pizza because they got my order wrong after I drove over there to pick it up they wanted to charge me to deliver me the correct Pizza why should I pay a delivery fee no matter how small for someone else's mistake doesn't Domino's Pizza have quality check before food leaves the store why is the manager on the phone laughing and hanging up on me and why is her manager just standing there staring at me not doing anything then when I got to the store to get the correct pizza and tell them how they're doing a horrible job they are yelling at me arguing with me laughing and one of the girls said she was going to call her mom because someone was yelling at her because she's only 16 really nice to threaten a customer! I specifically asked them for their store code or store number to identify that store I specifically asked what the contact information was for the district manager or owner of that location and I was not given any information they refused to give to me. They are a poor excuse for employees amd I will not stop till they are fired. Its not that i got an incorrect order it was the condescending and obnoxious answers and hanging up on...

I ordered online and paid online with my debit card. Soon after my order was placed and paid for, dominos called to say that their store was completely out of onions. They said the price on the pepperoni pizza dropped from $17 (and change) to $15 (and change). I was told he would have to “refund my order” and it would take 3-4 days to be credited back to my account and “he’d need another payment“ (I opted not to go through the hassle as we are visiting from another state) 🙄😳 Our order was about $75! Secondly, we ordered a speciality pizza, philly cheese steak. I called back and asked if there would also be a discounted rate on this pizza since there were no onions available. NOPE! Same price! Finally, our order should have been delivered curbside to the trunk. They stood at the passenger window trying to hand it to me as I pointed to the trunk and got the thumbs up...5 minutes later than expected. Needless to say, dinner was for a family who just lost a loved one 💔 COMPLETELY DISSATISIFIED! Forgot to mention we could see inside and only a couple employees were masked correctly...