Jimmy John's — Restaurant in Smyrna

I go here to get my son and I a sandwich when I pick him up from school quite often and everytime there is either a clean drive thru (no one in line ) or myself and one vehicle in front of me . everytime I approach the mic im always on hold for a long time then when I take my order they either mess up my order by putting condiments on it that I said I didn't want or get the order right and still make you wait all day while I only want 1 or 2 sandwiches . while they talking and playing the whole time in the kitchen .I can only give 2 stars because the two gentlemen I seen in the store at the drive thru today 7/8/22 at around about 7pm-8pm were nice and helped with my apple pay . but yall need to stop putting folks on hold and having them in the drive thru extra long when its only 1 or 2 cars in the drive thru and 4 or 5 of yall in there WITH NO CUSTOMERS INSIDE THE STORE . and I should have my drink while waiting on you all day .Thank you btw I dont recommend the chicken wrap either , and they had no turkey at all . like how is that possible at a sandwich shop . get...

Rude ungrateful delivery driver Company ordered food that came up to around $74 when he delivered the food he had me sign the receipt, stood over, watched me not leave a tip on and he made a comment say "the only reason we have you sign is for you to leave a tip, I guess I just delivered this food for free". That is a crappy attitude to have and he talk his self out of a cash tip. Next text keep your mouth shut. We don't have to leave a tip on the card. People still use cash. Jimmy Johns please teach your drivers to have better customer service skills and patience he missed out on a great tip with that mouth of his. AND TIPS ARE NOT MANDATORY so next time he goes into an establishment thinking he deservers a tip tell him not to SMOKE over my food, put on some deodorant, pull his pants up and wait for the cash to come out. Man had my bag of food smelling like straight cigarettes and his hygiene was poor.

On another note the food is great, customer...

Incompetence at it finest! I called the store on 11/20 to place an order for 2 sandwiches. They took my address, which is in Smyrna and my order down and said no problem. After 30 minutes I received a call advising they will not be delivering my order because it is out of their delivery range, when I asked why didn't they tell me that in the first place the employee advised she didn't check because it was in Smyrna. I asked to speak with a manager who said the money will be back on my card within 3 to 5 business days a no one will deliver my food to my house which is 2.1 miles away from the store. I told her that was unacceptable and the Manager Mya responds "well I am not a bank." I own a business and it is so important to value your customers enough to accommodate for your mistakes, and this store just does not have good values...