Arby's — Restaurant in Snellville

This location is rude the manager on duty on 8/12/23 at 6:30 PM is extremely rude. I was waiting in line for over 10 minutes with just one car in front of me. By this time it has started storming pouring down raining. I proceeded to place my order after repeating the order twice I told her that I will have to come to the window because I am getting poured on. She yelled at me that she had to get my order correct. I let her know again that I was coming to the window. The coverage for the rain is very small. Once I got to the window I apologize and let her know. I could barely hear that I was getting rained on. (a different person was at the window. I had assumed that it was her however she was standing behind her.) She, then behind another cashier, rolled her eyes at me. She proceeded to say that if I don’t want to get rained on I can shut my window wipers off in a very rude, condescending matter. Then once I questioned her about it, she issue me a refund for my food. I would not on my last day on earth purchase from...

Subject: Complaint Regarding Wrong and Poor-Quality Order

Hello,

I recently placed an order through Grubhub for a Classic Roast Beef Combo with curly fries from Arby’s. Unfortunately, my experience was very disappointing.

When I picked up my order and returned to my hotel, I discovered that my curly fries had been replaced with a chocolate chip cookie without my knowledge or consent. Additionally, the roast beef sandwich was extremely dry, as if it had been sitting out all day. After just one bite, it was inedible and I had to throw it away—leaving me with nothing to eat after a long day of traveling.

This was not the meal I paid for, nor the quality I expected from Arby’s. The lack of communication and poor food quality has left me very dissatisfied. Based on this experience, I will not be visiting this location again and will be warning others as well.

I would appreciate a refund for my order, as I did not receive the food I requested or a meal that was edible.

Thank you for your attention to this...

I placed an order for two combos, with mine being the second. I asked for potato cakes. Was informed they no longer serve potato cakes because some pencil pusher decided they might get the nostalgic potato lovers in with Crinkle Cut fries. Who does that? These poor service economy employees do not get paid enough to have to witness grown men sobbing over the loss of their favorite potato product. Crinkle Cut Fries, ffs. They're gonna end up just as soggy as your curly fries, because your employees will inevitably drop too many, lowering the oil temp and rendering the timers pointless. You know what doesn't do that? 3 vaguely triangular potato cakes. Hot, crispy and delicious. But no, let's take a steaming dump on years of tradition and start removing things that are part of Arby's identity in the name of some bland, gross 🤢 Crinkle Cut Fries. I canceled my entire order. Not so much as a Jamocha shake. I will miss Arby's. But they committed this atrocity, and there should be consequences and...