Absolutely abysmal service. We placed an order to go online at 4:05. Paid via cc. Confirmation stated food would be ready at 4:50. So we arrive at 4:50 and go to pick up window which doubles as a drive through. I'm told food isnt ready, although I see a cucumber salad and teriyaki plate sitting there, which might be part of our order. Ok, we wait. And wait. 25 minutes I ask again. Food not ready. Mind you, half the time no one is working at pick up window, and people, and cars, are piling up waiting. At 5:20, after 30 minutes wait at pickup window, I try to call. I get voice mail with message box is full. After 40 minutes wait, I go in and ask a random waitress to check on order and cancel if it's not done. She goes in. A couple minutes later, they call us to window to pick up. "Oh," says window waitress looking around, "I must have given your teriyaki plate to someone else." Oh, you mean the teriyaki plate sitting there for 40 minutes which is undoubtedly now stone cold and bordering on a health risk? That's ok, just cancel it. She vaguely says she'll refund on computer. We dont get a receipt or anything and she takes off before I can ask. We'll see if I get nicked for the $15 item we didnt receive. The food? Sushi was ok, good, but not worth waiting 90 minutes. The cucumber salad was lukewarm and limp, probably from sitting out in a container for 40 minutes. We tossed it. The non-sushi eater went without dinner. There was no offer to remake missing meal (not that we wanted to wait even longer). No offer of a discount or comp. Barely an apology, just we are really busy and oops I must have put your teriyaki into another order. Probably one of my worst take out...
Read moreI ordered sashimi at the sushi bar for lunch also had 2 piece Ikura (salmon roe) and a soft shell crab appetizer. Fish was very fresh it was obvious since they were still breaking it down in front of me. 2 guys on the sushi bar 3 in the back and one waitress. I was probably 2nd customer and only person at the bar. I got a weird look from waitress when I asked for the bar and she had to ask one of the guys if it was ok. I soon realized that it was not a real sushi bar after I looked at the menu and realized that they did not have sashimi on the menu. When I go to a new place I usually order sashimi before I look at a menu because I know what I want. The place filled up quick and the one waitress was running hard but the guys at the bar took care of me. Fresh fish good beer and sake I was very happy. Music was very loud and irritating some kind of pop but the guys had no problem turning it down (they did not like it either). I found it strange that they were pre-cutting the fish into slices but I guess if you are doing production that makes sense, I just have never seen it. I read a lot of the reviews and part of the problem is people going to a sushi bar for something other than sushi. On the other hand if a restaurant is going to offer it it should be good.
Spent $120 after tip but it was at the coast on pch so location and all. Not to much more than my normal spot maybe $20 or so.
I was happy with my...
Read moreI came here with my daughter & 3 of her friends for dinner on a Thursday just before 8 pm (they close at 9). I ordered a chicken teriyaki plate, the girls all ordered various sushi rolls. I received my hot food pretty quickly & it was mediocre. The chicken was a bit dry & barely any teriyaki sauce on it (I had to request more to be brought on the side). I also requested cucumber salad instead of vegetables & what I ended up with was a pile of cucumbers with no dressing or sesame seeds. I requested the dressing also be brought on the side & it had zero flavor. As for the sushi rolls ordered, one was the wrong roll, the others the girls said were really good but they came about 44 minutes after my meal. We saw others being served sushi rolls who were seated after us. We finished our food around the time they closed (at 9) & our server who had barely visited our table in the hour we were there came over & asked if we were ready for the check. She didn’t even ask if we wanted anything else. I understand it was closing time & people want to go home but I still think it’s polite to ask if there is anything else needed. Mediocre food, poor service. Won’t be...
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