Charleys Cheesesteaks and Wings — Restaurant in Solon

I purchased a large steak sandwich with extra meat, banana peppers, and pickles. When i got home, I realized they gave me the wrong order: regular size, no extra meat, no banana peppers, and no pickles. I called to complain. I was told by their customer service, Rose, to forward a copy of the receipt, and I will be compensated with reward points to purchase another large steak sandwich. I complied with their request. This was nearly three weeks ago, but there is no compensation. I called again today, and Rose, customer service, said I needed to send a photo of the messed up order. I reminded her the order was placed three weeks ago, I do not have a photo, and i asked her why she didn't ask for that in the first place. She claimed she did, which is erroneous. I have her email reply confirming she received a copy of the receipt. She never mentioned she needed the photo of the sandwich. I believe their tactic is to delay and hope that you give up. If they are this disingenuous with customer service, how are they any better when it comes to hygiene and quality ingredients in their shops. I would not recommend patronizing Charley's Cheesesteaks in Solon, Ohio. I...

As Americans in 2022 we deserve better for our health. This place is over processed, salt and low grade food, served with even lower stands of workers. Ordered the classic chicken California n buffalo boneless wings. There was a black curly hair on my sub & my boneless wings were small soggy and undercooked. I been puking in my mouth for two days now. Never have I experienced GERD until eating from this spot and we’re now going two days strong. Also they forgot my ranch and they celery they gave me had black mold on the ends and they served me the top of the celery stalk with the leafs. There is no number to call to talk to people so I guess I’m just out over $20. So that’s great. Do...

Very disappointed with my service! Being that I was on my lunch break, so I was crunched for time...I ordered a bacon three cheese, with extra mushroom. Cashier was checking through my food talking over it song is it mushroom on my sub and it wasn't. He was literally getting ready to finger through my food. I stopped him and then he went to get a glove. I told him no don't do that! They have me mushroom on the side after waiting longer. The biggest problem was when I got all the way to work my meat was discolored with what looked like pink marker of some such! Completely disgusted, I went without eating at all. Thanks Charlies! All the money I spend...