Pulp Juice and Smoothie Bar — Restaurant in Solon

Was there two days in a row. But never going back. Yesterday the three girls working were rude to another customer who insisted she ordered and paid for a large drink but they gave her a medium. They also left her drink on the counter without calling it out to the customer. Today they served 3 people who came in after me, before me. I called them out for it and they never even apologized. The girls working there are caddy and seem to be picking and choosing who they will be rude to. They also greet some people and not others as they enter. I was paying attention. Sad because I think one of the girls may be the owners daughter based on what another customer told me. I don’t think the mom would be to happy to know her daughter is loosing her customers. I think the daughter may be trying to be cool to impress the other girls? These small businesses need mature mangers to keep the professionalism alive. I will try to reach out the owner Elaine Poland and let her know what I’ve seen. The place was always good in the past, but this new group of employees is not. Great smoothies, but service is not so great. Need to find a new local smoothie bar, as I...

This is my third time arriving at Pulp Solon at 7:00 AM, and they were not open—despite their posted hours. Each time, I’ve had to wait for the workers to arrive, and today I stood at the counter for several minutes with no acknowledgment.

When the staff finally came in, they were openly cursing and complaining about the night shift leaving things soaking overnight. The environment was loud, disorganized, and extremely unprofessional. There were three people that came in to open, but only one person was actually going to work and asked multiple times if the other two can come help her. My smoothie after 15 minutes was finally made but made incorrect. I then had to wait on a replacement. None of the utensils they needed were ready…This is not the level of service I expect from any...

I have came to this location multiple times, and each time I’ve came I bring my own apple in for them to make my fresh juice, I bring them in because I don’t eat GMO fruit I only eat organic. I always offer to pay full price even though I’m bringing in my own fruit. Today I came in and the lady had an attitude when I asked her to make my juice with my apples, she states “we can’t do that “ 🤔I express to her that makes no since, I’ve had it done multiple times and plus I’m willing to still pay full price..I told her she’s not making since,,,I will never come back to this location ever again. Rude behavior and terrible customer service…why wouldn’t you want to make money from a transaction that not taking away food cost from your company 🤔🙄 meanwhile other Pulp locations allow this...