Magic Vapor Shop — Local services in Somerset

edit for response to owners reply:

i no longer shop at businesses with anti-consumer practices as blatant as yours. cope with it however you feel. or change.

wont do any refund at all for any device or item. coil, battery(dont buy batteries from here theyre rewraps of dumped cells), wraps, device, tank, gasket, glass replacement, liquid, NOTHING.

after having faulty products not returned before with receipt in-hand (better hope you got a manufacturers warranty), today i was told about the no-refund policy in the goofiest way. i walk in and immediately ask for just a single smok rpm1 pod, easy enough i think as theres 5 of them in stock, but the woman at the register wants to know what device its for so whatever, i tell her its for my nord 4 that i had to order online because they wont sell the device itself, only the coils for it that i dont* use, and the pods themselves. then she gets confused and starts to argue that it wont fit, when i know it will because the nord 4 came with an RPM1 AND TWO pod in the box when i received it the day before, and i had done research before coming anyway to be really super duper sure. after all the fuss of convincing her that itll fit and i know what im on about then she says it;

"well good, because since YOU picked it out, you arent allowed to return it"

now if i had heard this a couple years ago i would have laughed and thought it was just a bad joke in bad taste, but its not just that, its true, and they seem to think its because the customer decided to make a purchase that they arent allowed to return a product, faulty or not. business practice like this is disgusting, disrespectful and should be downright illegal.

sometimes the staff is wrong, and they will NEVER correct their mistakes if they sell you something your unhappy with, WHATEVER the reason may be.

DO NO LEAVE THIS STORE UNLESS YOU KNOW YOU HAVE WHAT YOU NEED AND YOUVE TESTED IT WORKS.

PS: (slight safety/money saving ramble for you while im here) also you can get 5 packs of coils online from anywhere between 6-15$ per pack, and a gallon of liquid from nicbase for 30$ and toss in your own flavors that cost 6$ from bullcityflavors with a touch of cooling agent ws23, and to top off that amazing price these online businesses actually support refunds! also for the love of god dont get their D8 products from this or any other local store as the products they sell arent tested for metals, pesticides, bacteria and other junk you dont want to be vaping or ingesting. look for full panel COAs.

PSS: They wont take stock requests, even for...

Edit: I have been a loyal customer here for 6 years, even shopping here when other places were cheaper. A month ago I bought a pod model. The first week it started leaking and falling apart so I brought it back in with the box and the employee told me it wasn't covered but the warranty because that piece had fallen off. Bogus that the warranty doesn't cover the model literally falling apart after a week. They told me that the leaking was my fault so I bought some new parts for it and went on my way. Next visit the manager tells me to bring the box back and exchange it. So I did. Then the same manager says I can't exchange it! Because a new pod fits in it correctly after having to jam paper in it to get the pod to fit. They treated me like a criminal trying to con them even after years of loyalty! I've bought many faulty products here but chalked it up to a factory error and didn't pursue a refund or exchange and now when I actually need the process to work they act like I'm done kind of thief. It doesn't help that I drive half an hour to get here. I'm not sure I'll ever go back. Unfortunately they are the only place open after work and sundays which is why I shopped there even during the day so I didn't mind paying more for a place making sure people could get what they need. Now I don't see a difference between buying from them or the foreign market...

I bought a $50 e cig for my husband. They said it had a 40 day return as long as we kept all the packaging and the receipt. It started leaking really bad. We took it back and they said that we had the tank on incorrectly. We brought it home filled it up and it started leaking immediately. We took it back again and they refused to do anything about it. The manager was extremely rude and said everyone had their own policies. We will never do business...