Royal Waffle King — Restaurant in Somerset

Where do I even begin? The only good thing about today’s experience was the food, somewhat.

When we walked in we were greeted with a very quick “Hello you all can sit wherever you like if it’s dirty we’ll be there to clean it!” I kid you not. The service was absolutely terrible got there and sat at a booth and waited around 10 minutes just to get our drink order taken. There were dirty dishes on several of the tables and at the counter. After finally placing our drink order the server proceeded to take another 20-25 minutes to bring me the orange juice I ordered. Stating that they’ve “run out of cups” all while bouncing around from table to table like a rat on crack stopping in between to get up in the other servers ear to talk and take a drink of the 7brew coffee they were both sharing. We had to actually remind her of the orange juice and that we were still waiting on it. We sat there for an ungodly amount of time watching them bringing food out to other tables that had come in AFTER we did.

Sitting from the corner booth you get an excellent view of what’s really going on behind the scenes like when the blonde server took a salad and held it directly over the black trash can under the tablet/register that’s on the left as you walk in the door while she put a packet of ranch on it.

When I went to go pay I had to be asked what all that we had, and were we missing any of it? Seriously? Service truly is that poor that wrong orders and missing items must be the normal. Then as another group came in she was more focused on how her buddy who used to work there was and how his new job was than she was the task at hand. It doesn’t help that the other server that was meant to help her spent most of the time behind the counter and very little assisting with tables. There is absolutely no real form of structure or organization there whatsoever.

The food was the only decent thing about the experience honestly was just a tad bit oily but the flavor was decent and most of it was hot. I could definitely tell parts of our order sat longer than the rest of it probably because they handed part of it out to other tables when it came up fresh.

I understand breakfast/lunch rush and having to wait several tables it’s gonna take some time for stuff to go out. Im usually not one to complain even when things are going bad, but today was absolutely horrible. This is the first time in a long time since I’ve ate there after a previous poor experience and it seems that things have only...

WOW, what a disgusting place. Don't let the nice appearance from the outside fool you from what's really brewing on the inside. When we walked in only a few tables were being used but all the other tables were still dirty from previous customers. There was four employees behind the counter busy with their heads down doing something and weren't paying attention to anybody. We waited for several minutes before someone from the back came out and yelled "What do these people want!", I said back "A clean table!". After the ladies argued about cleaning the tables someone finally came over and cleaned a table for us.

After we were seated my wife was begging to leave after we looked around and realized how filthy dirty everything was but I convinced her to give it chance. We waited another five minutes before anyone even acknowledged us being there. We felt bad for the server because she was tweaking so bad I think she was late for her fix.

We placed our order and started the long wait. Only one order for a table of three came out during our 45 minutes of waiting. Our server was tweaking so bad she finally had to go outside for awhile and then she came back in and grabbed her purse to spend some time in the bathroom. Once she came out of the bathroom we told her we weren't waiting anymore and left without ever getting our food.

They had a lot of employees but we had no clue what they were doing behind the counter. Make sure your phone is charged and you have a good book while waiting for your food. I would definitely...

The first five minutes of my visit consisted of me standing at the door and waiting to find out whether or not I should seat myself, or have someone seat me. I assumed the latter, and had 4 different employees walk by several times during this period without saying a word, as if my wife and I weren’t there.

We did finally get seated, and that’s when the employees started to loudly argue with one another over the noise of the restaurant. Main culprit was a man with his hat turned backwards, glasses, and a loud voice with an attitude. He came out to loudly argue two different times with staff while we were there.

Our waitress was hard to hear because she was mumbling, but she did get our orders correct and get us what we needed (we had to ask for silverware after being given our food). The food itself was very mediocre, you won’t find anything here that wouldn’t be better at a local Denny’s or Huddle House, except for the waffles. The waffle was exceptionally better than anything else on the menu. The sausage was prepackaged, the gravy you could tell was from a package, the biscuits were dry, the eggs overcooked and the hash browns had little to no seasoning.

If you can get a waffle to go, do that, they are quite good. Just don’t deal with the restaurant staff or the rest of the menu. I have a feeling a lot of the issues are due to being understaffed and poor management, as the employees seemed about as sick of the place as...