Macri's Italian Kitchen & Catering — Restaurant in South Bend

We used Google to reserve a table. We get there and the sign says seat yourself. The couple that walked in before us took our table that clearly said reserved and had our name on it. Instead if moving them we had to wait for a table to open up. We finally get sested and it takes 10 minutes utes for anyone to take our drink order. A large party comes in gets seated and drinks ordered ans delivered before us. We waited another 25 minutes for those. Our waitress comes back and says to us that she will take "our order because the larger group she has right next to us likes to yap". She takes our order. We get our salads and bread another 20 minutes later. We waited Another 45 minutes for our food. We kept seeing every other table of people that had been seated after us getting their food. I had to keep asking where food was to the waitress. She told me she had seen it back there but didn't have a chance to get it. I finally got up and went up to the counter to ask them where our meal was she then proceeds to tell me it's coming and that she will discount our bill. We finally get our food after being there for an hour and 45 minutes and we ate we were full so we asked for our check waited another 15 minutes finally went went backup because we had some more to we're gonna be We understand that people are short staffed but if she couldn't handle 3 tables that she had then they need to get other people working. Needless to say it smeemed that if you were not a regular there then you didn't get served very timely. I will not be going back ever again. The waitress told us on our way out we'll see you next time, no you will never...

I was in town visiting family and they wanted to go to Macri's for dinner. I'd like to say my first experience was great.... but that wasn't totally the case. We got there around 5 pm and they weren't packed which was our preference. That being said, it was surprising to me that it took about 20-25 minutes to get our food once we ordered. With that in mind, when my order was delivered incorrectly (I ordered cheese ravioli and got meat ravioli), I let our server know. Our server was very kind and apologized for the order being wrong and offered to put in a new order for me. I declined this because it had already taken so long to get this current order and I didn't want the rest of our party (5 others) to have to wait another 20-25 minutes for me to get the correct order. Our server came back to the table a few minutes later and said she knew what happened.. the table behind us had ordered meat ravioli.. and they got cheese ravioli. I know mistakes can happen, however, no effort was made to take anything off the bill, or offer anything to further make it right. Not that I was "owed" anything but it would have been a nice gesture. At any rate, that's just my two cents and my experience as a first time customer. I know Macri's is popular and has a great reputation so I'd like to believe that this isn't a...

When looking at the outside, you wouldn't realize this place is uber cozy and welcoming inside. We did sit next to the window to see outside, but we both work inside without windows. Every other seat is cozy and quaint. We were greeted and sat quickly. There weren't long waits, which was extra nice for us. The waitress, Kelly, was very friendly and helpful. I ordered onion rings for an appetizer. They were delicious! Thick slices perfectly battered and fried. I had soup with my meal. Tomato, basil bisque was flavorful and served piping hot. My husband ordered the salad. Breadsticks are soft and chewy, with a buttery, garlic taste. I ordered the eggplant parmesan with angel hair pasta. The pasta was overcooked but not fall apart, just breaking up in my fork twirl. The eggplant wasn't very flavorful. I didn't get that taste I expected. The sauce was very good. My husband's panini was underwhelming to say the least. It was bread, meat, and cheese on panini pressed bread. No sauce, no veggies, and maybe he should have asked for those things as they were not labeled on the menu. I just expected more from the sandwich. We did get tiramisu for dessert. It was good, not mind blowing, but it was...