Chuck E. Cheese — Restaurant in South Carolina

We were visiting my sister and her family, and thought hey lets take them somewhere fun. So we found the closest chuck e cheese and left. Never again will we go to the Spartanburg location. We walked in, and NO ONE was wearing a mask, we got attitude straight away from the young lady at the register. Ok, whatever, right?? 150.00 later, 2 pizzas, wings, fries, drinks and 5 play cards, (Wednesday night is "free" games for kids,) and what we had hoped was gonna be a fun night. Nope.. not at all. More than half the games were broken, the games would take time off your cards, some even removed tickets, but the kicker was, the employees did not care. I had 600ish on my card, my son 400ish, my neices 200 on one, 400 on the other and the 5th card 442. We asked the 5th card to be split between the girls and mine added to my son's card. Well the young guy helping was higher than a kite, could smell it and see it, he was ridiculously rude to the kids. He lied about how many tickets they had left, and then took the cards, without asking us. When my oldest neice came back with an airhead, 2 tootsie rolls, and 5 snakes, I asked where the rest of her stuff was. Her response was "He said I spent it all." Now, Im not a math teacher by any means, but if you have 644 on your card but only use 580, there would be tickets left. So we went back to the counter, and the attitude he threw at me and my neice, I would have fired him on the spot if he was my employee. When I stated he owed her tickets "No we dont. I can count. Would you like to count?" And I did. And proceeded to tell him that 580 does not equal 644. He rolled his eyes, along with the girl beside him, and nastly asked my neice what she wanted. So of course I talked to the manager and she was fantastic about trying to fix the issue. She gave all 3 of the kids a cotton candy and apologized. When we walked away from her, one of the employees, she was mopping the floor called me a Bi*ch. This store needs alot of help. This was the biggest issue out of the cluster of issues we had. But again, especially at the...

I checked the website before even arriving to this location. The website, call center, and head quarters (spoke to a customer service rep) said that this particular location opened at 10:00. I tried to call the number and I went through ALL the options. The automated service even gave me the local number to this particular location. I could NEVER get anyone to answer the phone. I had to entertain my kids for an hour. Once we finally got in, some of the games were not working, tickets were not coming out of machines, one of the ticket “munchers” was not working, and at 12:30 only half of the salad bar was put out on the bar. In the middle of me writing this review, headquarters called me. The customer service was superb. I only spoke to her about the discrepancy of the time it was supposed to open. I never did share about the games and salad bar. She is mailing my kids a food voucher, game cards, and 500 tickets per child. I am still not satisfied with the Spartanburg location, but the customer service at headquarters was phenomenal. I will say that I love the 60 minute playing cards. It would be nice if tickets were loaded on card. This would make things a little more efficient for both guests...

Chucky the RAT was RUDE! My 5 yr old grad daughter stood with her arms held open for a hug he walked by her looked down at her stepped AROUND her and walked to the back! She busted out crying it was heartbreaking for this GiGi!! She was the only child standing there and yes he did SEE her because he had to look down at her then walk around her!!! She wanted to leave immediately but since I had just spent 90 dollars on pizza, drinks and playtime for 2 kids I wanted to stay! Extremely RUDE! We have had many many many parties there through the years but that day was simply because my granddaughter asked to " go see Chuckie". We paid for an hour of play with our lunch so we were there from noon till around 2pm ( almost 2 hours) and NEVER saw him come out!!!! We were there on Sat Feb 6th although many tables were set up for parties during that time there were only about 25 ppl in there total. Very very disappointed in one of our family's favorite places because now my granddaughter doesn't "ever want to see...