Cold Stone Creamery — Restaurant in South Carolina

I was extremely disappointed by the service at ColdStone on Friday night, November 1st. My family and I, along with other customers, arrived at 8:40pm, well before their listed closing time of 9:30 pm. However, the staff had already turned off the “open” sign, put chairs on the tables, and were actively cleaning and counting the cash on the counter, despite customers being in the store. Not only were we not acknowledged when we walked in, but the employees seemed entirely unwilling to assist us properly. They even refused to mix in toppings, clearly because they didn’t want to have to re-clean the counter. It was very apparent that they were more focused on leaving than providing a decent experience to their customers. This kind of poor service on a busy Friday night is unacceptable, and it left a very negative impression. Would not recommend this location due to the poor customer service provided by the two female employees. Then to have the audacity to ask for a tip…

I requested the owner’s business card or contact information, as I would have preferred to address my concerns directly rather than leaving a negative review. Unfortunately, the staff declined to provide any details. Very disappointing and poor representation of...

First time I came here it was myself and one other person in the store. I couldn't tell if the other person was being helped or was eating and chatting with the employee they seemed to know. Despite there being 2 employees wandering around, I was completely ignored for nearly five minutes, never greeted or told someone would be helping me soon, so I left. Gave it another chance. The ice cream comes out looking absolutely nothing, not even the smallest bit like the pictures they advertise. They throw everything all together and mix it up in one big blob of mush that was melting over the side of my cup. Teeny tiny super thin napkins I might add for an ice cream shop! They show ice cream with sauce drizzles but then just mix it all up inside your flavor ruining it. I shouldn't have to say I want it to look like what it advertised ALL over their store in huge photos. The ice cream is also too sweet. I gave it 2 more tries thinking the 2nd time was just the kid making it didn't know or care what they were doing. Nope, 3rd time, it's just how they make it - it's just not good, which also makes...

This Cold Stone location in Fort Mill is much better than the Rivergate location in Steele Creek. I'm a little closer to the Rivergate location, but this one is worth it coming the little extra way.

Each time I've ordered, whether online or in person has been a great experience. One time recently, I tried ordering online, and it would not let me use my coupon - kept saying I needed to add valid items to my cart. I would add different items, and still nothing would work. I went inside and explained the situation. They tried to do the order in the system first before making my order to see if it would work. They had no issues applying the coupon that was on my account to what I wanted to order. Allison J. was on the receipt that time, which appears to be a manager based on other reviews. She is excellent - friendly and helpful!

I do hope they bring back the Don't lay a finger on my Butterfinger creation because it was very good - peanut butter ice cream with Butterfingers, caramel, and...