Papa Johns Pizza — Restaurant in South Carolina

I cannot believe the absolute disregard and rudeness of the store manager, Vincent. So I ordered online and the wait time quoted for pick up was 17-27 minutes. The confirmation email was quoted was 18 minutes, approximately. We sent family to pick it up and they arrived early, knowing it would not be ready. The manager then responded that they couldn't find the order with the order number, name, or phone number. After some shuffling and telling her she needed to "Figure it out" because he couldn't locate it, he found the order and told them it would be a 45 minute wait time, which is understandable considering it was a busy Saturday night, though obviously very far off from the original estimated time. He also told her of the last time we had ordered, which was delivery, and stated rudely, "Well was it a delivery order?" She then called me to tell me of the situation, at which point I called the store to speak to a manager.

Vincent picked up and I asked why she was supposedly spoken to in that way. He "informed me of the situation," over the phone, stating he "was only relaying information," after they found the order, and he "apologized if she felt attacked in any way." I then asked why it mattered if our last order was delivery, and asked why the wait times were so wildly inaccurate. As I was speaking, he cut me off and I informed him that I would not be spoken to in that way if we were to have a civilized conversation. He continued speaking over me and I continued to tell him we would not be having a conversation in this fashion. He reiterated that he was only relaying information, asked if there was anything else he could do besides make the food, and continued not to answer me about the wait time discrepancies. Eventually, he stated he did not know and said he would be contacting his regional manager and again asked if there was else he could do. He did not offer to do anything to rectify the situation, and continued asking what he could do besides make the food. I told him he could apologize to my sister in law, and we got off the phone.

When they came home, we found our pizzas had not been cut, but they informed me he did apologize. I've never had a problem at this location, and I understand the service industry is hurting right now, but the absolute disrespect shown to myself and my family, by a manager no less, is...

Ordered delivery and waited over an hour past the delivery time. Called to ask where it was and was told “oh yeah that’s been ready for awhile but the delivery driver didn’t take it. We can just cancel the order for you” and I was like ahh?? I still kinda want my food. Than they said we could come in a pick it up and I said okay but can we get a refund for the delivery fees and they said yes. Once we got there my husband went in and stood there waiting for someone to help him was ignored than a young man went and answered the phone and proceeded to ignore him. So finally he left because he didn’t want to stand there all night waiting to get a refund. So talk about a waste of money and terrible customer service. If I could give them a negative...

This location is absolute trash. My brother and I ordered on 6/9 at 6:30pm and were told we had a 45-1 hour wait. Around roughly an hour and a half later we still had not received our food and called the store to figure out where our pizza was; only to be told that it would be arriving any minute. We had to call the store twice. Suffice it to say the driver did not arrive with our order until well after 10:00pm. I know that things happen and complications can arise; however, if you tell someone your current order time is an hour at most and then that ends up turning into nearly 4 hours, there is a serious breakdown somewhere. Something needs to be done about this store because this is unacceptable and incredulously...