Rush's — Restaurant in South Carolina

This was the worst take-out restaurant experience I've had in a long time. The drive-through was moving fairly quickly, so I got in line and ordered a gluten-free burger basket. A few seconds later a man, a managerial type sounding person, came on and asked me what I meant by a gluten-free burger. At that point, I should have just gotten out of line but it was impossible. So I said I wanted a burger with either no bun, a gluten-free bun, or just wrapped in lettuce. He said they couldn't do any of those things but they could put a burger on top of some lettuce and asked if that was okay. I said I guess so as I had no other choice. So I paid for my meal and drove home which was a little less than ten minutes away. You can see in the picture what their idea of a gluten-free burger is. Now a basket is supposed to include french fries and coleslaw. The coleslaw was entirely missing. The french fries were not finished cooking and were cold. The hamburger was cold as well, so I threw that into a frying pan, and I put the french fries in my toaster oven. It took about ten minutes for the fries to start turning golden brown. That's how undercooked they were. As for the hamburger, I'm not even sure that is all meat. There was no salt on anything, and there was no salt included in my bag. There were four packets of mustard included and four packets of ketchup included, which was supposed to be for all of my French fries and my hamburger as well. The only good thing was that my food was wrapped in paper and not in styrofoam, which is wasteful for the environment. However, I did get a large drink which was in styrofoam. So that makes no sense whatsoever. Overall, this was a very puzzling and difficult experience. With Celiac Disease so prevalent these days, how could a restaurant that's part of a large chain be so ignorant of and unaccommadating to people with this deadly disease? This is South Carolina, and I could understand this if it was a small Mom & Pop restaurant, but it's not. Not...

We hadn’t eaten there in awhile, for no particular reason, and everything was excellent: the food, the cleanliness, the service, the atmosphere…. You have an employee named Alexis, possibly a manager or supervisor or team leader. I walk with a walking cane and as I was bundling up two dinners under my arm to carry them out, she was quick to offer to get me a bag to put the dinners in. I thanked her and she returned immediately with the dinners bagged up and asked if I wanted a drink tray. I said yes, please, and walked out with my cane to take the food to my truck, intending to return to take the two drinks to my truck.. As I turned back around to return, there stood Alexis and she told me, “You’re hurting already; you don’t think I was going to let you walk back and forth to carry your drinks out did you? I thanked her profusely. Excellent marks for Alexis!! She works quickly, with a big heartwarming smile, providing excellent customer service, and she is an excellent ambassador and a great reason to come here more often!! ...

I’ve been a regular custome to Rush’s since 2014. That was my go to fast food place, best in quality and freshness of any nearby Now I’ve noticed that since C-19 HOAX, customer service has all but been abandoned by businesses throughout the US. Unfortunately, Rush’s is no exception. The quality of the raw ingredients may not have suffered, the finished product is nowhere the specimen it once was. From stale rolls to wrong condiments, to clerks that tell the customer the order is correct without first looking at it, to outright refusal to provide requested information Over the past few yrs I have stopped going to all of the other fast food outlets for the same reasons. Now Rush’s has been added to the list . I am not going to try to explain what drives this lack of quality and customer service, it sure explains why some of Rush’s stores are closed, they all could use some closed time to rethink their corporate policies and or retrain (perhaps initially train)...