We ordered online after a long trip to Statesville NC & back in one day, hoping to just pick up our order & get home. 2 of our subs were for tuna; they called back & said they didnât have any tuna but we could drive across town an hour out of our way & they could fill our order. We asked to just cancel. The employee said she couldnât do that, we should have to do that online. By this time we were almost to the store so stopped & went in. She still said she couldnât cancel our order or refund our money& we should order something else! L The club I got didnât have bacon & the meatball sub that was substituted for one of the tunas was over done. The employee was unapologetic & while not downright rude was not helpful & not pleasant. I would not recommend this place -find somewhere else to take...
   Read moreI went once and the lady was working hard to get orders out. She was the only employee and the orders were backed up. The sandwich was okay, but didnât seem the freshest. I just walked in tonight at 6:38pm, but was told they were closed. The door was open, and there were temporary hours posted (open until 10pm). Someone was ordering food and another person (who def knew the employee) was snickering in the dining room. The employee was rude too. I saw at least 5 customers turned away. Whoever owns this subway should be ashamed of themselves for allowing their store to be run in this manner. Do better. Way better. Besides that one lady, everyone has been rude to me. Pay folks more and demand the best from them. Itâs pretty simple. I bet these people arenât even...
   Read moreI just had the worst customer service experience at this location. I ordered on the app. When I arrived I was waiting patiently for one worker to finish helping a customer and was pretty sure it was my sandwich ready on top of the glass rightward the other customer was standing. The other worker csm up, said something very quietly and all I heard was pickup. I stepped up and apologized for not hearing her and said I was here for s pickup order. She threw her hands up in the air, looked st me like I was dumb and said "And, what? What is it?". I gave her your name, she grabbed the sandwich and damn near threw it at me. I tipped them $3.50 on the app for a $6.50 cent order. They got my bread wrong snd she was rude. I won't be returning to...
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