Subway — Restaurant in South Carolina

If i could give 0 stars I would. The opening manager or whoever she may be (she is light skinned with shortish brown hair and is about 5'6 or taller and has been there the last two mornings my partner and I had gone) purposely ruined my sandwich. I asked her for light lettuce and spinach with extra onions and she said we don't do extra here. I've personally worked for subway and at this location (who still has the same manager that i worked under- and they would not allow this bad service) and know that that is a complete lie. Even if subway changed there policy and i had to pay extra for onions I wouldn't have cared, but she literally would not let me. They also put barely anything on the sandwich. It was 9:30 am and my partner and I were the only ones there- there's was literally no excuse to be so horrible. We said hello, good morning, how are you, thank you and were extremely nice the whole time yet not only were our sandwiches ruined (mine more then his because i asked for light sauce and she purposely doused it in sauce to make it inedible) but we were treated with silence and glares as we tried to be kind to her. My boyfriend and I are different races and have dealt with issues in the south in the past so I really hope that was not the issue.....but for some reason she ruined my sandwich alot more and was alot ruder to me. The best part is I was charged for extra cheese but for some reason couldn't get extra onions-infact she purposely put light onions (5 little pieces i counted them) and would not let me get more. I had a 12 inch sandwhich. I asked for more toppings to where she continued to put as little as possible-except for the sauce of course. I tried leaving a review on the sub way app but they don't allow you to type more then 225 characters- so it's literally impossible to explain the whole situation. Our experience was so bad and our sandwiches so small (because she barely put anything on al the sandwiches, the only things that were correct were the amount of tomatoes and cucumbers on my partners sandwich). It was pretty obvious she was blatantly lying to us so she wouldn't have to prep more food later... but we were literally the only people inside and all of the toppings were filled to the brim. Also if we had ordered on the app we can still select extra or light. I was very upset and bit my tongue the whole time, my partner and I payed for our food and left because both of us can't stand wasting food but we didn't even want them anymore. DO NOT GO HERE!! If you do, record your experience so you can get refunded later. I wish I recorded it...

To whom it may concern:

I'm an Assistant General Manager of a business who is a current partner of this particular Subway (Sparkleberry Location) restaurant. We order subs from here all of the time for our after school/day camp programs. This morning around 9:00 A.M. I tried to place a lunch order online for our campers to be picked up at 11:30 A.M. I was experiencing some technical difficulties with the app (the app will only let you order a certain amount of subs at a time) so I decided to give them a call to try to finish placing the order. When I called I spoke with a store manager named Ashley who told me that orders of this size would have to be placed 24 hours in advance. As long as we've been ordering here that information was never expressed to us before and we've never had an issue placing any order of this size prior to today's order. At this point, the phone conversation became difficult and I decided that I would complete what I could order online and that I would handle the rest in person when I arrived to pick the order up. Myself and one of my staff went together to the restaurant to pick up and complete the order. We purposely arrived before 11:30 A.M. to allow ourselves the time to order the extra subs we needed to feed our kids their lunch for the day. Ashley (the store manager whom I spoke with on the phone) was actually the person fixing our order. While we were waiting she was rude, had developed a poor attitude, and the commentary that she expressed while fixing our subs was both disrespectful to a loyal customer and very unprofessional. As a fellow manager of a business, there is a certain decorum we must conduct regardless of how we feel in the moment. We set the standard and are the example for our fellow employees and staff that we oversee. In her commentary she made it known and very clear that she didn't want to fix our subs and I distinctly remember her saying, " I wish I could just say no." What kind of management example is that? Her saying that and her attitude just made me no longer want to continue any business with this location. My General Manager (my supervisor) is well acquainted with this location's owner and I will be contacting him today as well to let him know about the experience I had this morning. In the end, I hope that she realizes that her behavior today was unacceptable of a manager and I hope that no one else ever has to have the same experience with her that...

The other reviews say it all about this Subway location! I hope the general managers and/or owners start to take these reviews seriously! I will not come back to this location. I’ve learned my lesson! I came here about 4-5 months ago and long-story-short, the two male employees that were working at that time of my visit were very disrespectful. I spoke with the manager the following day about that visit and she told me that she was already aware of how much problems those two employees were given the store. She informed me that they were no longer working at that location. With that being said, here I am, 4-5 months later trying to give this location another shot. I walked in today and was not spoken to at all. The employee behind the counter did not even make eye contact with me. I am not sure why staff members think that not speaking and acknowledging customers when they walk in is okay, BUT IT IS NOT! I waited about close to 8-10 minutes, without any words being spoken from the employee who was making ONLINE orders! The employee showed a lack of urgency and consideration. All she had to say was that it will be a little while before she would be able to take my order. However, in fast food, guest in front of you are also priority! I finally asked her if she was the only one that could assist me and I also asked her if she could at least tell me how many more online orders she was going to do. I was the only customer in line and was on my lunch break. She told me that she GUESS she’ll get to me whenever she is done. She also said that she got more orders to do before me. The manager witnessed it all… And although she was in the start of an interview, I will not be dismissed rudely for trying to get a proper greeting, or estimate of the wait time. The manager hires poor quality of employees and it is very UNPROFESSIONAL! This location needs new management to save this location from shutting down! At the end of the day, the employees are a reflection of the leadership in the store! The manager IS the leader and the employees were hired under her guidance! It is sad to see such rude customer service in today’s time! Hopefully, these reviews do not go unnoticed much longer! It needs to be taken into heavy consideration for...