Sushi Café Tl inc — Restaurant in South Elgin

I have spend some time in Japan and was really hoping for good local "fast" food in the neighborhood and this place seemed to have good reviews. We were so disappointed. Horrible food and Horrible service. When we arrived there we only (2) other tables of 2 in use. So many other restaurants to choose from - try another. We sat there and (2) of the (4) did not recieve any utensils with to eat after the food was delivered. The staff was ignoring any polite attempts to get their attention for 10 mins. Finally we had to go up to the counter to ask. They forgot to bring our appetizer. The ramen soup tasted store bought. The stock was very bitter, had alot of oil and was over salted. My lips are still tingling- 20 minutes later. When asking for the bill they continued to ignore us so we had to get up and ask for it just to be told that they would bring it to us. They dropped of the check and ran. We then had to go back to the desk to try to pay fot then only to check out to see what the tip amount would be left. We were going to order sushi but are so...

It’s disappointing when the item a place is named for is not brought out freshly rolled. I ordered a sumo roll and the rice was compact and hard, I could tell it had been pre-rolled because even the tempura flakes had that ivy temp and taste. I don’t know why there was ranch dressing drizzled on it…the salad also had ranch (didn’t ask for it that way, just came that way) so maybe it was just an after thought to add more salt in a very bad way. I ate two bites, let them know when they checked that it did not seem fresh and the rice was ice cold and they still left it on the bill too.

The shoyu ramen was OK. Just egg noodles in a salty broth, no other ingredients besides three gyoza dumplings on top.

The chicken teriyaki was too sweet and the sauce was gooey.

I had just hoped for more. I guess if you feed a bunch of people who don’t mind ranch on their ice cold sushi and they keep coming back, then there’s no need for higher standards. (Sigh). Please try harder. Japanese food can be so good and this is not...

Honestly, the sushi itself is not too bad, but the absolutely atrocious amount of time you have to wait for their food to be ready, coupled with the fact that they NEVER accommodate any requests (simple ones, like, extra wasabi) makes me wish that there was another reliable sushi place around. When I order from them from Door Dash, I ALWAYS have to contact the dasher before they pick up the food and request that extra wasabi is included, because although I've requested it on every single order (always with a please), it never is.

Speaking of Door Dash, I feel TERRIBLE for the dashers because they always are there 20-30 minutes waiting for the orders because they are never ready in time. I have absolutely no idea how the place is still in business because every order takes 1.5-2 hours for delivery.

I wish Mr. Samurai was on Door Dash more consistently because they put Sushi Cafe to...