Panera Bread — Restaurant in South Gate

I am constantly disappointed with this location, especially with their breakfast. This morning we took our kids here and while we typically order at the electronic kiosk, there was still NO ONE at the front counter. We ordered bagels and hot breakfast sandwiches, with bagels to go. There were no pagers at the time of payment to register to notify us when our order was ready, and no one called our name when the sandwiches were ready. So after finally going up to the counter, we were still not told it was our food. They sausage on the sandwich looked over cooked (which I know happens in those “ovens”), and I felt the sandwich. It was cold. The sausage patty was still fridge temperature cold. After mentioning it to several non attentive staff, I had to ask a woman specifically to remake it. She never asked if she could make the other 2 again, or if the other 2 were cold. After “remaking” my sandwich, she threw the plate on the counter. It was still cold. This is only one of several instances and poor service we’ve experienced here. I am done with...

TERRIBLE!!! You're better off going up the street to the one in Downey. First of all they put a drive-thru in a small a** shopping mall so the line in the drive-thru literally blocks incoming traffic and outgoing (especially if you're parked in front of Panera or Churroholic. With that being said, they prioritize the drive thru line the highest so if you're walking in be prepared to wait 30+ minutes. The lady in front of me missed her entire lunch break. And I wasted 25 minutes and my food was just being prepared before I asked for my refund. Furthermore after the long wait the manager asked what was my order and preceded to tell me that they haven't had turkey chili in stock all day (had i heard that i would've never even ordered).

Keep in mind they had at least 8 staff members back there, walk in lines weren't even long but the orders took FOREVER. But if you wanna do the drive-thru be my guest seemed like they cared about...

I'm actually sitting in the Panera as I write this from the moment I walked in there was no one at the front, the table sensors were all discharged. This place isnt like the other 2 Paneras (Downey, Lakewood) where the items are brought to you. Here the sensor rings when your food is ready and you get it at the window or in my case since none of the sensors worked they called out my last name. This is my first time here I saw the workers putting the food at the window but when they called my name I realized that basically I had to get my food, no biggy, but the fact that they didnt say something from the moment the food was at the counter meant when they did call me my food was already on it's way to being cold from sitting there. Not once did any of the workers approach me. Honestly dont plan on coming back to this...