Graziano's Mercado Bird Road — Restaurant in South Miami

Been coming to this place for over 20 years and wow, they have really lost their way.. as soon as you walk in, you can tell something is wrong with the vibe - A LOT of changes in the past few months and the customer was CLEARLY not The priority. All the workers and managers we’ve known for well over 10 years are gone, They Have a new confusing system of ordering, what clearly was the exit, and now they have to exit for what was the entrance for over 20 years - A ridiculous policy of ordering where people are forced to take a number and roll call thru numbers Even if you are THE ONLY customer..? The bathroom is locked, and now I have to walk to the other side of the bakery to get a key (??) Like we’re at McDonald’s on South Beach.. You can tell the workers that are left are completely unhappy, most of them replaced with let’s say “Obviously, not Argentine people”.. I arrived at a time there is usually a small crowd, now completely empty.. It looks like someone came and made a bunch of changes that benefits no one but their own ego... Prices Did go up tho so there’s that.. . El Nonno really needs to go in there And bring back the atmosphere that made this one of Westchester’s hidden gems. I am sure more negative reviews are coming from other...

To be honest, this place used to offer great quality everything. Their meat is probably still good quality. But their baked goods not so much, and for the prices they charge, it's almost an insult. I had to purchase 5 separate pieces of a cake for a friend's birthday because they did not offer that cake whole. But it looked great, so I went ahead and paid the $37 (more than a whole cake costs). I was so embarrassed when it was time to eat the cake. It was horrible. I don't know if the ingredients we very poor quality or the cake was 3 days old, but I was embarrassed to have given my friend and her family that cake and angry that I had been charged so much money for it. I'm truly disappointed as this was always my go to place for baked goods, empanadas and other foods. But I have noticed in my last few purchases that prices hace been seriously jacked up and quality has been going down on some of the products. I would highly recommend the one in Coral Gables. They still have the best empanadas anywhere. No other Argentinean place comes close. Their meat is amazing as well. But this location, which was the original location, sadly is not keeping up the Graziano...

Where do I begin..... I have been going to purchase empanadas at this Granziano's since I was in high school early 2000s. I have seen lots of changes throughout the years from this bakery/grocery store. Understandably, change is always necessary and can be good. However, the quality of their ingredients and size portions have gotten smaller and the prices they keep raising higher. That wasn't the issue at my last recent visit though, it was with the RUDE and unfriendly associates they have working in the bakery side. These two associates they had were speaking horribly about me and other customers around me. I over heard them calling me ugly, and speaking about the way I was dressed. It's funny to me, because I would never talk about anyone ever like that, don't consider myself ugly, and the clothes I was wearing, casual sweat set costs more than these two women make in a month. just a horrible experience overall, I can ONLY IMAGINE how they speak about customers when no...