Papa Johns Pizza — Restaurant in South Plainfield

I just to share our experience with papa John Pizza south plain NJ My husband ordered pizza from them on Sunday Around 20 people playing at Mlk And waiting for Pizza Pizza men came and called my husband accidentally he missed the call but in park there are 20 people right there waiting for pizza pizza driver should ask any one who order pizza instead of any effort he just call once and left. They all wait and then call and inform south plain papa John they don’t received pizza so just reimburse money my husband is a qualified person he is a physician at RWJ instead of help very rude behave from papa John manger Vikas did with him Instead of listen to him and helped he refused to give money back it’s a first time in USA We have experienced this There 20 people have evidence who were waiting out there .we will keep this matter to upper high level not because matter of money they misbehave With my husband and he tried to call Edison the manger of Edison also not helped he hang up ph on him.Vikas being very rude with my husband Request to high level of south plain field higher authority to tell their manger to respect their customers listen them and trained them right before hire them we protest all 20 people How come they disrespect such a qualified citizen of USS We all 20 people will report this behave of Mr Vikas who has done disrespect of my husband Slowly all 20 people will write reviews slowly we all demand to give some training to Mr. Villas how to deal customers and respect them And all 20 people know pizza was not delivered They will come...

Papa John’s South Plainfield is known for its consistently good quality pizza with a focus on fresh ingredients. The crust is typically soft and slightly chewy, with a noticeable garlic butter seasoning that many customers enjoy. The sauces, especially the pizza sauce and the signature dipping sauce(Garlic and Spicy Garlic), are a standout for their tangy and flavorful profiles. Toppings are plentiful and of decent quality, though some might find them a bit standard compared to other pizza chains.

One of Papa John's biggest selling points is their commitment to using better-quality ingredients like 100% real mozzarella cheese and antibiotic-free meats. They also offer a variety of specialty pizzas, such as the "The Works" or "Papadia" (a pizza-burger hybrid), and a decent range of side options, including breadsticks and chicken wings.

While their pizza can be a bit on the greasy side, the combination of flavors tends to satisfy, making it a reliable option for a quick pizza night. The delivery service is typically prompt, and online ordering is easy to navigate.

However, the price can be higher than some other chains, especially for specialty pizzas. For those looking for a more gourmet or unique pizza experience, Papa John’s may not always hit the mark, but for a satisfying, comfort-food pizza, it's a...

I had a terrible experience with both the Papa John’s in Edison (Rt 27 near JFK Hospital) and the South Plainfield location on October 19th. I placed an order by phone through the Edison store, which transferred the order to South Plainfield since our location (MLK Cricket Ground) was in their delivery zone. I prepaid $57.98 — and never received the pizza.

When I followed up, they claimed the driver called me and left after waiting 15 minutes. I was in the middle of a cricket match and didn’t realize I was supposed to be watching for a call — but no one attempted to deliver the food in person or leave any note. Since then, I have called both stores multiple times.

The Edison manager, Rupender, was rude, dismissive, and even hung up the phone. The South Plainfield manager, Vikas, was equally unprofessional and refused to issue a refund despite clear proof that no pizza was delivered.

This is an unethical and unacceptable way to treat paying customers. I had 20–25 people present who can confirm that no delivery ever arrived. I’m extremely disappointed and will never order from Papa John’s again unless this issue is resolved.

Save yourself the frustration — these locations have zero customer service, no accountability, and no respect for...