Tropical Smoothie Cafe — Restaurant in South Portland

Tropic Smoothie has always been me go to spot. I come to this location about once a week. Today I had the worst customer service experience I have EVER experienced anywhere in my life and I won’t ever return here again! I pulled up to the window and ordered a Bahama Mama and a Mocha Madness. I sat there for a good 90 seconds after ordering my smoothies because I received no verbal response, or acknowledgment whatsoever. I finally said “hello” and was told I was “all set” so Instead of ordering food as well at that point, I just pulled up. I was first handed a bright yellow smoothie, so thinking I was accidentally given someone else’s order I asked “is this the mocha madness and bahama mama?” I was rudely told “there are stickers on the drinks.” (There were no stickers).” When I was next handed the bahama mama I realized there had been a mistake. I politely said “I’m sorry I ordered a mocha madness not a mango magic.” Nk big deal and understandable mistake. I simply wanted the correct item I had ordered. This is when things really went south in a bad way. First I was told “well I heard mango magic” with an eye roll and a scoff. Once again I said that I ordered a mocha madness. When the woman at the window continued to rudely bicker with me, I simply asked “can I please just get the correct drink?” as I really did not was to argue I just wanted my drink item. This employee proceeded to start screaming at me and clapping in my face. My only response to her tirade was “can I please speak with a manager.” Well apparently “she is the manager SO HI!” I finally got her to agree to make me the correct drink as the line had started to back up during her 5 min one sided screaming tirade, all for just wanting the drink I had ordered and it not being something I was remotely upset or rude over. In order to get this remake I had to “go the hell inside to get it.” I am appalled. Not only is it warm out and I had my dogs in the car who were equally as terrified, but the other two employees inside looked equally horrified by her and her behavior. I actually feel bad for them and apologize that the owner saw fit to make this person an actual manager with power over them.

I have never written a bad review in my life. I usually just don’t go back to a place when I have a bad experience, but this is the first time I have been verbally accosted over a simple mistake that could easily have been corrected 5 times over in the time that was instead spent accosting me. Beware to anyone else today that receives the wrong order and politely asks for it to be remade. Hopefully the owner has cameras with audio and can review the footage of what transpired here. I left about 20 mins ago. Good luck to them if this is the way they allow their employees to treat their customers. It’s a shame because usually the employees at the window are so nice and...

We were in Westbrook for the Paper City Classic Basketball Tournament that our 10yr old is participating in this weekend and we had some time to kill between games. We decided to go see a movie; Dune 2, which was Amazing but the theater didn’t serve Any real food! It was an almost 3hr movie so we didn’t have time to sit down at a restaurant and also didn’t want our son to have anything heavy sitting in his stomach before he had to play his next game. I remembered that there was a Tropical Smoothie Cafe nearby and I’ve been Dying to try their new bowls. I opened up my handy dandy TSC app (Their Rewards Program is Awesome btw) and ordered a Curbside Pickup Order so that we could quickly pick up our healthy meals and get to our son’s next game in time. We ordered the Acai Bowl and Green Dream Yogurt Bowls for my Husband and I. We ordered a Blueberry Bliss Smoothie with a Three Cheese Chicken “Dilla” (Quesadilla) for our son. Upon arrival I decided to run in as it was raining and I didn’t find it very fair to make someone have to run our food out and get wet. I walked in and my son’s smoothie was already prepared and waiting for us on the counter. When I told the employee who was working the counter; Abby, my name she informed me that there was an issue with our order and that they didn’t have the ingredients in stock to make either of the bowls we had ordered. She apologized and said “I don’t know why the app even allowed you to order out of stock items”. I was Super disappointed seeing that we literally went there to try the new bowls but Abby ensured me that she would do whatever she could to make sure we left happy! She told me that they had the ingredients to make the Chia Oatmeal Pudding Bowl which although didn’t sound very appealing to me at the time, ended up being Absolutely Delicious!! She also offered us both a Smoothie of our choice to make up for it! I got my regular, the Avocolada and ordered the Peanut Paradise which I added blueberries to for my Husband. Which we both enjoyed.

Now, although this location is starred as my “Favorite” on their app, I had never actually been inside this TSC and Wow is it Big in comparison to the others I’ve visited.

In conclusion, although initially disappointed by the inability to get what we went their for, we all ended up being very happy with our visit thanks to Abby’s kindness and excellent customer service skills. I would absolutely recommend this location and found it to be spacious...

The food is usually good. We like the chicken pesto flatbread, three cheese chicken quesadilla, Santa Fe chicken quesadilla, pomegranate plunge, sunrise sunset, mocha madness, & jetty punch. The smoothies only come in one size for regular smoothies then kids smoothies are smaller (about half the size) but they only make certain flavors in kids. I’m not sure how many oz they are but the regular adult size is the equivalent to a filling meal for me (an average sized woman). The quesadillas also come with a surprisingly flavorful salsa. I love it. Sometimes the chicken is a little chewy or the food is a little cold but overall it’s fine. We like that it has plenty of options that isn’t burger & fries.

Echoing some other reviews, the service here is terrible. When you walk in no one will greet you and you will probably wait at the counter for about five minutes until someone acknowledges your existence. No one really seems to enjoy working there and I think they just hope if they are dry/cold and/or ignore you, you will just leave, which we have seen people to do. We know the tricks though, lol. You also have to tell them you want chips. It’s included with most meals but they won’t tell you that. So just so everyone knows. Get those chips you are entitled to! They also usually take awhile to prepare (which I guess is good because you know it isn’t premade? Pros & cons) but we never go in the drive thru. We usually order then go to our car or walk to one of the shops nearby because they take awhile. The inside of the shop is fine. Some places to sit. Nothing fancy. They do have an app though that I think you can order through and possibly earn points but not sure. You do get a free smoothie after one purchase with...