Cake Crumbs — Restaurant in Southfield

I called cake crumbs to inquire about a small cake and cupcake order for my sons 7th birthday for the 25th of September. I was told that was plenty of time for the order to be completed and to just submit a picture of the cake along with my info and someone would reach out to me. Two days went by and no one called. I called the bakery to ask if they received my email. I was asked what was the email and date for the event then placed on hold, a different lady came to the phone and told me that my order was all set for the 25th. I asked could she repeat the order to me. As she began to read off the order I stopped her to inform her that she must have the wrong person because that wasn’t my order. I proceeded to tell her what my order was, I was stopped and told that someone would call me back. I waited 4-5 hours with no call back. I called back and explained my situation, again I was told that someone would call me back. This time I was asked for my name and a call back number. Someone called back 15 minutes later and asked what did I need. I told her that I was calling about a cake order that I emailed them, and had also inquired about on the phone for the 25th September. She informed me that someone would email me back. About 30 minutes later someone named Renea emailed me back. She told me how much the cupcakes would be and asked would i like the top tier of my cake to be rice cereal or cake. I was also asked would I like buttercream or a fondant topper on the cupcakes. After agreeing upon the date, cupcakes, and the top tier being cereal. I told her that everything sounded great and that I would see them Saturday. I forgot one thing, to get a total for the cake and cupcakes. I sent a second email to ask how much the cake would be. Renea replied “

After reviewing our production week, we have no availability to accept your order request. I sincerely apologize for the late notice. We do look for an opportunity to create for your next special event in the future. At this time, we are extremely lacking the staff needed to accept additional orders.

May your event be a sweet one.”

I replied “Hi , i spoke with someone last Monday that assured me that you all would be able to have the order ready by the date i requested. Is it possible to just make the cake? I cancelled my order with another bakery because I was told that your company would be able to make the order. “

She replied “Hello, Again, I apologize. Since then, numerous cakes have been reserved. We apologize for the inconvenience”

My son and I were devastated and shocked at this news. I still can’t figure out what makes one reservation more important than another. This was completely inconveniencing & unprofessional, seeing as how she informed me that my order was cancelled 5 days before my event. I was a drop in customer from time to time and have sent numerous clients to them. I will not be returning nor referring anyone else to them in the future, book at...

I believe this place is relatively new. I've only been there twice so far, but both experiences have been very solid.

Pros:

Customer service here so far has been great. The employees always seem upbeat and seem to have no problem making a little conversation with the customers. They're also very patient if you happen to show up not quite knowing what you want without browsing for a minute (guilty).

The cake is delicious and moist. You can definitely tell that the stuff they are selling is fresh. The frosting is the perfect level of sweetness with just the right balance of firm/creamy texture. I'm a big frosting fiend and bad icing can be an immediate deal-breaker for me, but I'm happy to report that Cake Crumbs really knows their stuff. Did I mention all of the ones I had were stuffed with just a bit of frosting? That was a nice surprise. I've had cake from quite a few places in the area, and this spot is easily in the top tier.

They sell slices of layered cake in addition to cupcakes (along with other goodies). So far I've had the carrot cake slice (four delicious layers), banana cream cupcake, Reeses cupcake, and the salted caramel and they were all on point. They have some other good looking stuff in their case as well (hello, double-decker caramel cheesecake brownie) that I have yet to try, but if the cakes are any indication I won't be disappointed.

Cons:

A little tough to spot from the road, so it's easy to miss if you don't know it's there. Just look for the big Tim Horton's sign and you'll be all right. This place is just a few units down.

Hesitant to put this as a con because this is fairly standard for nicer gourmet-style bakeries, but the cupcakes can get a little pricey. To be fair, they are right in line with their competitors in this regard, and the regular cupcakes are actually pretty large. For a cheaper/smaller option they do have mini cupcakes and cake pops available.

This is my big one so far - the menu seems to change periodically, but so far there is no way to find out what the daily features are without calling or walking in. It would be nice if the daily/weekly/whatever schedule would be posted on the website or their Facebook page with a bit more regularity so I could know when previous favorites are in stock or appealing new flavors are coming in. I work through a decent chunk of their business hours so that would be extremely helpful for me. Nothing worse than showing up near the end of the day on a whim to find out that they had exactly what you were looking for...but already sold out of it. I'd happily call ahead if I knew when to call and what I was calling for.

All of this being said, I'll definitely be back. I can't say no to good cake like this...especially when it's a only a quarter of a mile away from...

Not sure what this sorcery is, but these pastries are to die for....We came to Cake Crumbs on a recommendation from a friend. We checked several bakeries in the area and Ann Arbor, but none of them could create all the items we needed for our baby shower.....except Cake Crumbs. All the others could bake some of the items, but not all. Cake Crumbs was able to create exactly what we requested visually, but the flavor was to die for. We have had a lot of pastries over the years, but no cake as moist, no buttercream as smooth, and the macarons...that crisp outer shell with the chewy just right bite, amazing!

You can tell that Chef Renea and her team put their heart into what they create. We simply sent pictures of what we were looking for, and they replicated them PERFECTLY. Everyone at the shower raved about the desserts and asked for the contact information. You cannot go wrong with Cake Crumbs. They have my business, and that of many of our guests!

We had 2 dozen each chocolate, vanilla and carrot cake cupcakes with buttercream and cream cheese frosting (they even included an iridescent glitter on the frosting for that special touch!). You could tell all the cakes and frosting were from scratch! So moist, and the real cocoa flavor in the chocolate. The carrot cake had nice pieces of carrot, and raisin and walnuts with those fresh, delicious spices. The sugar cookies (6 dozen - 2 styles which are shown on the attached pictures) were beautiful and delicious - not overly sweet. And the macarons....well, we already touched on those gems (3 dozen vanilla, 3 dozen almond flavor).

As if that wasn't enough...they even replicated these treats into a few gluten free pasties for one of our guests. She also raved that you would never know they were gluten free. She is typically left out at parties, but not this time.

Thank you Chef Renea and team, for making our once in a lifetime celebration even more memorable than...