Andy's Pizza & Subs — Restaurant in Southgate

This is the 2nd time we’ve been to this location. The first time the subs were good from what I remember but I think they forgot my onions on my sub that time. This time though we figured we’d give it another shot. Ordered the chicken tenders for my daughter and when you order online, it says you get 5 pieces when you add it to the cart for $7.50, the online menu says 4 pieces….we got 3 pieces…for $7.50. I wasn’t even going to complain until we got our subs. But once I realized that was also messed up I felt obligated to leave a review. Literally no flavoring on the Super Steak or the BBQ Steak subs. I don’t know even know how that’s possible to mess up a steak sub like that. It’s super bland and tasted like the cheapest meat possible, not to mention there was barely any BBQ sauce on my husband’s either so he had to use my daughters BBQ cup from her order to dip it in (I requested an extra BBQ side with his sub and he didn’t get it). Also, I ordered no mushroom on both subs, but got mushroom added on mine anyways and had to spend 10 minutes digging through mine and picking them out. Also ordered no tomato on the BBQ one but we still got tomato on that one too. Both of our subs were completely soggy from the tomatoes. I see you guys seem to have been understaffed for quite some time now based on your replies to your customers. But this is not an understaffing issue. Whoever made our order tonight, just clearly isn’t paying attention or simply doesn’t care. Aside from that, I don’t like the breading used on the onion rings or the fried pickles, it’s really flavorless and bland as well. Ordered a side of Mac & Cheese for my daughter and it was like half full (like a handful worth to give you an idea) for $3.25 lol. We’re just not ordering here ever again. I hope you guys can retrain whatever staff you do have or someone that knows what they’re doing can maybe supervise and make sure things are actually being made/done correctly because it doesn’t seem like anyone is now and...

I used to really love Andy's and ordered regulary. I tip well/over 20%, so not sure why I got horrible service this time.

On May 13th at 6pm I called in a delivery order/not via web becauae i dont teust ordering that way. . The order came to $42.72. I was told it would be delivered in an hour. I order from Andy's a lot so she had my info in the system and confirmed it with me.

I can understand being busy but when it was 8pm (2 hours) I called to see where my order was. When I called I was told I never placed an order???🤣 I told them I had called and gave a person my order, they gave me a total and told me it would be an hour. I can't believe she argued that I never called in an order and this was tge manager talking to me because i requested to talk to her.I'm not sure what happened on their end, they lost it or something . 🤷‍♀️ The only resolution was to remake it and give 20% off.... no thanks and to wait another hour (it would end up 3 hours waiting) when I was ready for dinner hours ago. I used to rave about their salads at work and encourage coworkers to go there. Not any more. I would be hugely embarassed to recommend them and they get the same poor service I did. Extremely disappointed with them. It must have changed hands because they were reliable in the past. I ordered from Happys Southgate right after this incident and recieved my delivered order...

I felt compelled to leave a review after getting incredible service. We decided to get pizza tonight, and in the midst of ordering online, I was trying to wrangle a potty training toddler and should have paid closer attention to my order. Around when we were expecting the delivery, I got a call from Andy's. They asked to confirm my address, and as it turns out I had a typo and put the wrong information in 🤦‍♀️ They were so nice, they said the driver went to deliver it, and the neighbors were out and told them no one lived there. They delivered the pizza to the wrong address, but when I confirmed the correct address they said they were going to remake the pizzas and have them delivered again, even though it was 100% my error. As it turns out, the neighbors of the vacant house googled our information, brought the pizza to us, and I was able to contact Andy's and let them know to not make the new pizza. This entire time, I was apologizing profusely and feeling a bit embarrassed, but they never once seemed put off by the ordeal. They were very kind and willing to fix my mistake. You don't see good service often anymore, let alone great service, that to me is worth a lot. Oh and those seeking info on the pizza quality, my family...