Wendy's — Restaurant in Sparks

I do not normally do these type of reviews due to the struggle businesses are having keeping employees. This was another level rude. I was there for two orders that came in. Those orders were sent to Wendy’s at around 11:28pm. They accepted those orders and were paid for. I arrived at 12:00am. There was a sign on the speaker written in a pen that I could not read due to the handwriting being so very bad and it read “Closed 12am due to low employees.” The manager Immediately started consistently repeating herself “We are closed” even as I’m trying to talk. I raised my voice as I pleaded with her to please just answer a couple questions for me. Common decency is to hear someone out and answer the questions, it’s honestly Customer Service 101. For a manager who refused to give her name to act in that behavior is reprehensible!! Give name with pride, Manager Elementary 101. After the 80th “We are closed” refusing to let me get a word in I drove off. I drove around the entire location and saw two employees. The entire place was lit up and looked open. I also saw the drive through girl without her mask mowing down a big ole burger as she handled the drawer. 🤮 YUCKY 🤢. Not to mention that was probably all my food ordered earlier. A trick used by fast food employees and do often in order to justify taking “Left over food” home to family and friends. I worked seventeen years in Asset Protection and this is Franchise Food Owner 101. So a piece of advice for you franchise owners. Do random audits on your establishments. Identify your areas of improvement, immediate assistance, then ACT. Then address the situations and correct the situation. Finally follow up and watch your customer service satisfaction scores sore as long as you hold strong on to good standards. I know it’s hard we are pulling for you all and here to support you, but do not use the employee shortage as a reason for very poor standards....

I am only posting this because I have attempted to call several times since last night and they will not answer the phone. I have a serious dairy allergy. Not Lactose Intolerance but a real allergy to most dairy items , that requires me to carry an Epi Pen. Typically, this limits where I can eat out. However, yesterday I went all day with no dinner. I was at an after work event that did not serve real food. As a diabetic, I needed to eat immediately afterwards. Wendy's was the closest option for me so we went through the drive thru. Who locks the lobby on a Friday night at 10pm??? I specifically ordered my burger with NO CHEESE and told them I was dairy allergic . I also asked at the window if they made sure there was no cheese on my burger and was told YES -WE DID. I drove all the way home and unwrapped my burger to find that they had only scraped the cheese off and did not cook me a fresh burger. For someone with serious food allergies - this could KILL them. I was not able to eat my burger after a seriously long day and could not even reach this restaurant by phone to discuss options. I tried calling again this morning several times and still no one answered. Please - people with food allergies need to eat and we will tell you what we need from you , as the restaurant , so that our lives are not in jeopardy. Please educate your staff so that you do not harm or kill people due to lack of concern or attention. It is NEVER okay to just scrape cheese off of a burger when a patron requests no cheese. It is even more dangerous to do so when a patron with a legitimate food allergy asks for no cheese. Had I eaten that burger without realizing there had been cheese on it and I had gone into anaphylaxis or died - my family would have had every legal right to sue your company. This is a real and serious issue and I hope you educate your employees on how to do the right thing and not...

Two friends and I put in a mobile order. When the food was picked up (contrary to the rude employee's assumptions ... The order did not sit there for two hours before it was picked up) the first thing that was noticed was the frosty's were completely melted. Slightly disappointed we divvied out the rest of the food. We each had ordered a biggie bag meal. The food was not just cool, it was cold the vegetables on the burger were wilted and had a rotten smell. We called the location immediately upon seeing the condition of our order. Asking to speak with a manager we were told we could come back the next day and they would replace our entire order. The next day we called ahead so our order could be ready when we got there. We were told we needed to come in when a manager was on shift. I asked when that would be and was told after 6am the next day. So three days after the original trip we went in person inside the restaurant. When I began to explain the situation to the cashier she said that since it was a mobile order it probably sat there for two hours. I told her that was in fact incorrect. I had called and spoke to the manager less than an hour from the time on the receipt. She then Took the receipt and showed it to four other women over by the drive through window. Three women came over and said they couldn't help us that we needed to come back the next day either at 6am or 4pm because that's when a manager would be there. Since leaving we have been trying to contact anyone at the location who is a manager or who can help us. I normally would just drop it... However it's the principal at this point. If a manager sees this I would appreciate someone contacting...