Five Guys — Restaurant in Spartanburg

This review is based off of my most recent experience, this is not my opinion of the restaurant as a whole. I had to throw the majority of my burger away today. This is very upsetting not only because I was hungry, but also due to how much I paid for my meal. As good as Five Guys' burgers normally are, they are not known for their affordable price. It was exceedingly obvious that whomever handled my burger had just finished a cigarette. Since the workers are not allowed to smoke inside, my guess is that the person had just come back from a smoke break and the smell was on their hands. It was embedded into the burger itself, and the smell and taste of cigarette smoke was overwhelming when taking a bite. I could only tolerate a few bites before having to throw the majority of it away. I want to continue to eat here, but please address...

There was another driver on the reciews that warned drivers not to come here. I had the EXACT experience this individual had a month ago. Every Five Guys waits until the drivers arrive to do the fries, so I get it, but others in the area like Anderson make sure to jump on the driver as soon as they approach to eliminate as much wait as possible. But this one also won't acknowledge a driver is waiting to even get that timer started. It wasn't until I physically got in line to confront the register person directly about checking on my order that someone from the back acknowledged me. Still didn't acknowledge any of the other drivers that weren't willing to hold a spot on line to make a point. Ridiculous. Clearly the workers just have an issue with drivers, which constitutes the majority of your business. There were three diners and...

Awful customer service. It was almost 11:15 and I was standing outside with my baby wondering why the doors weren’t unlocked. People inside wouldn’t even acknowledge us. There were other people waiting as well. Eventually we gave up because obviously they didn’t care about our business. They lost paying customers because no one could be bothered to come to the door and let us know they would be opening late. It wasn’t until we got in our car someone came to unlock the door and throwing their hands up at us. Called the manager and it was just excuses, none of which explain why NO one came to the door to explain they weren’t ready to open. If they would have we would have understood and waited. We’ve always loved Five Guys but will not return due to lack of respect...