Starbucks — Restaurant in Spartanburg

Went through drive thru yesterday evening about 550pm order my child and her friend some items and a young Asian girl with glasses was the one taking my order. When I initially came up to order I went to asked about the $3 special but before I could even finish the girl immediately cut me off and said no. I don’t normally come to Starbucks so I was trying to read off my phone what my kids wanted. The girl in drive thru was NOT customer friendly AT ALL so that was making me very frustrated and annoyed. Once again I don’t come to Starbucks so I’m not 100% sure on how to order and she wasn’t making it any better. She was very rude about a particular drink when I asked about getting raspberry pumps she cut me off again and said something about they don’t carry that. At this point I’m so annoyed at this girl and her behavior but my girls still wanted their items even though they said she was being rude themselves. When I got to the window the girl still wasn’t friendly and after I paid and got items and said thank you and proceeded to drive off my daughter then mentioned the girl rolled her eyes and Luckily I didn’t see it. I think it’s very unacceptable and for one that young lady is supposed to be representing Starbucks. As someone that normally doesn’t come to Starbucks it leaves a bad taste in my mouth, especially for that particular store anyway and for that I will not be coming back. She should maybe get more proper training on being customer friendly as well. I wish I could...

I placed an order for delivery this morning for a mocha cookie frappe and pumpkin muffin…the muffin and frappe were both amazing but I wanted to share something that really touched my heart, put tears in my eyes…I struggle with mental health issues and every single year, around this time of year with the seasons changing and the holidays coming, I battle with my depression and anxiety a bit more than usual…some days are harder to just get out of bed…well, I just happened to glance at my cup and saw where the barista had written “You matter!”…I sat here just looking at the cup and tears started pouring down my face…I called and asked about the barista and was told that this sweet angel’s name is Ruth…Ruth, I can’t begin to tell you how much that meant to me and you are a true blessing…Starbucks has a special person who is working for them and I definitely have to get by there sometime and meet their precious, kind hearted barista…God...

I am allergic to milk, (like anaphylactic shock type allergy) so I don't get Starbucks often and have to take special medicine to do so. I have a special drink I order that has dairy alternatives and no whip which makes it so I can enjoy a cup every once in a while. I ordered my drink and received whole milk, but since I went through the drive thru I didn't realize their mistake till I pulled away. I took a big drink only to realize it was dairy and it would make me very sick. I had to throw away my drink and take extra medicine to avoid a bad episode or a trip to the ER. I reached out to Starbucks about what happened and they don't care. Just be careful, most Starbucks pay attention when you tell them you have an allergy but this one didn't seem to care. Will not be returning to this Starbucks because the employees aren't trained to care about...